The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which take effect from 1 November 2025. The Resource Centre will be updated to reflect key changes made to the draft strengthened Standards. You can search for resources by using keywords, or filtering by standard, outcome, audience and theme. Before using the Resource Centre, please read the terms of use.
Measurement tools for assessing quality of life, consumer satisfaction and consumer experience across residential and in-home aged care: Summary Report
This report reviews validated tools for measuring quality of life, consumer satisfaction, and experience in aged care, assessing their suitability for residential and home care. It provides an evidence-based ranking of tools to support aged care providers in quality improvement, accountability, and aligning with the National Aged Care Quality Indicator Program.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Complaints about aged care services report
This resource provides reports on complaints about aged care services, offering insights for providers to improve complaint handling. It includes data, case studies, and guided questions to help providers address concerns in both residential and home care settings, supporting better outcomes for people receiving care.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
