Bupa Bankstown

Serious risk decision

Following a site audit conducted on 14 January 2019 to 16 January 2019 a delegate of the Aged Care Quality and Safety Commissioner made a decision that Bupa Aged Care Australia Pty Ltd failed to meet nine expected outcomes in the Accreditation Standards in relation to Bupa Bankstown.

On 5 February 2019 a decision was made that the failure to meet two of these expected outcomes has placed the safety, health or wellbeing of a care recipient of the service at serious risk. The Department of Health has been notified of the risk.

Serious risk is not an ongoing state; it is a statutory decision based on evidence at a point in time.

The Commission will continue to monitor the performance of the service including through unannounced visits.