Bupa Roseville

Serious risk decision

Following a review audit conducted on 20 to 25 June 2019, a delegate of the Aged Care Quality and Safety Commissioner made a decision that Bupa Aged Care Australia Pty Ltd failed to meet 31 expected outcomes in the Accreditation Standards in relation to Bupa Roseville.

On 23 August 2019 a decision was made that failure to meet one of these expected outcomes has placed the safety, health or well-being of an aged care consumer of the service at serious risk. The Department of Health has been notified of the risk.

Serious risk is not an ongoing state; it is a statutory decision based on evidence at a point in time.

The Aged Care Quality and Safety Commission will continue to monitor the performance of the service including through unannounced visits.