Serious risk decision
Following a review audit conducted on 10 September 2018 to 19 September 2018, a delegate of the CEO of the Quality Agency made a decision that Bupa Aged Care Australia Pty Ltd failed to meet seven expected outcomes in the Accreditation Standards in relation to Bupa Woodend.
On 11 October 2018 a decision was made that the failure to meet three of these expected outcomes has placed the safety, health or wellbeing of care recipients of the service at serious risk. The Department of Health has been notified of the risk.
Serious risk is not an ongoing state; it is a statutory decision based on evidence at a point in time.
The Commission will continue to monitor the performance of the service including through unannounced visits.