The Aged Care Quality and Safety Commission’s role is to protect and enhance the safety, health, well-being and quality of life of consumers receiving Australian Government funded aged care. Functions of Quality Assessors and Authorised Complaints Officers are set out by the Aged Care Quality and Safety Commission Act 2018 (the Quality and Safety Commission Act) and the Aged Care Quality and Safety Commission Rules 2018 (the Rules).
This information sheet will be given to providers at the start of any onsite interaction with the Commission. The leaflet clearly sets out what providers can expect from Commission staff including, for example, our staff asking for consent to enter when arriving at premises, and how they will conduct themselves. The leaflet also outlines what we expect from providers, including the cooperation and facilitation that our quality assessors and complaints officers rely upon to carry out their duties.