Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.
This resource for home services providers is a guide to the Serious Incident Response Scheme (SIRS) in home services.
For more information, go to the National aged care reforms page.
SIRS Guidelines for providers of home services (PDF 1.54 MB)
*some complaints closed may have been
received in previous months
