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SIRS decision support tool

On 1 December 2022, the Serious Incident Response Scheme was extended from residential aged care to home care and flexible care delivered in a home or community setting.

This includes providers of Home Care Package, Short-Term Restorative Care at home, Commonwealth Home Support Programme (CHSP), National Aboriginal and Torres Strait Islander Flexible Aged Care (NATSIFAC), Multi-Purpose Services Program and Transition Care Program services.

For more information, go to the National aged care reforms page.

Welcome to the SIRS decision support tool. This tool can be used by both residential aged care providers and home services providers.

You will be asked a series of questions about an incident to help you decide whether it must be reported to the Commission.

You must consider incidents that have occurred, are alleged to have occurred, or suspected to have occurred.

For detailed information about providers’ SIRS responsibilities, including identifying the range of incidents which must be reported to the Commission, refer to:

To access further information about the SIRS including the Commission’s guidance materials, visit our dedicated SIRS provider resources page.


The information contained in the SIRS decision support tool is intended to provide you with general guidance to help you decide whether an incident should be notified to the Commission. However, it is your responsibility to make your own assessment about the notification of a reportable incident and to be aware of your legislative requirements. The SIRS decision support tool is not intended to be and should not be regarded as legal advice. You should seek legal advice or other professional advice, if appropriate. 

Every effort is made by the Commission to ensure that the information in the SIRS decision support tool is accurate and up to date. However, the Commission does not guarantee the accuracy, completeness, or currency of the information provided.

Please select your service type

Residential care, (or flexible care delivered in a residential aged care setting) Home services (aged care delivered in home and community settings)

Friday, 9 December 2022 - 2:46pm

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