Protections when you raise a concern
If you have information about a serious issue, you may be protected under aged care law.
Whistleblower, privacy and confidentiality requirements help make sure that raising concerns is safe. Your employer can’t punish or disadvantage you if you make a complaint.
To learn about how aged care law protects you if you make a complaint:
- call us on 1800 951 822 (free call)
- call your union.
Protections when someone raises a concern about you
We respect your rights as an aged care worker. If we receive information about you that raises questions or concerns, we’ll:
- let you know
- help you understand the issues raised
- let you ask questions and give us any other information
- give you the chance to respond to information about you before we decide what to do.
If you’re not happy with our decision or with the process, you can ask for a review.
After the review, if you’re still not happy with how we handled your information, you can make a complaint:
- at our Make a complaint webpage
- by calling us on 1800 951 822.
We deal with all complaints fairly and without bias.
For information about how we make sure our actions, decisions and processes are fair, see our:
- fact sheet for aged care workers
- Regulatory Bulletin on the review process.
When we’ll contact you
We may contact you:
- to help us resolve a complaint or assess a serious issue
- if we’re concerned that your conduct doesn’t meet the standards, of behaviour and treatment of people receiving care, we expect under the Code of Conduct for Aged Care.
How we protect your personal information
We won’t share your personal information with any other person or organisation. This will only happen if:
- you give us permission
- it's authorised or required by law
- it meets one of the other exceptions in the Australian Privacy Principles.
For more information about protecting personal information, read our Notice of Collection form.
