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Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.

Complaints for workers

The Transition Rules will describe how we will manage and resolve your complaints on and after Transition Day. The Department is still developing the Transition Rules.

Watch this space for information on how changes to complaints might impact you after Transition Day.
 


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