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Aged care services performance

This section provides information about aged care service providers' performance relating to their responsibilities under the Aged Care Quality and Safety Commission Act 2018 and the Aged Care Act 1997, or the Commonwealth funding agreement that relates to a service.

The information published covers all service types including residential services, home services and National Aboriginal and Torres Strait Islander Flexible Aged Care Program services.

Find a report

Here you can access detailed information about the performance of individual services relating to the Commission’s assessments of the service. This currently covers residential services and includes the decision and performance report about a service.

Find a report


Here you can access a register of non-compliance determined by the Commission. The register includes information on non-compliance with a provider’s responsibilities under the Aged Care Act 1997, the Aged Care Principles or its Commonwealth funding agreement and any subsequent regulatory action taken by the Commission.

The non-compliance tracker on the My Aged Care website has details of non-compliance notices, notices of requirement to agree to certain matters (notices to agree) and sanctions issued to providers.


Regulatory decisions

As the national aged care regulator, part of the Commission’s role is to:

  • assess the performance of providers against the Aged Care Quality Standards
  • take action if a provider isn’t complying with their legal responsibilities or if there are concerns about risk to consumers
  • resolve complaints about services.

We must ensure that our procedures and decisions are fair and appropriate.

Learn more about procedural fairness in our Applying procedural fairness to regulatory decisions fact sheet for providers.

Enforceable Undertaking

If the Commission and a provider reach agreement on a specified course of action to address any noncompliance, the Commission may accept an enforceable undertaking from the provider. The undertaking may indicate that a provider will take action to comply with its responsibilities under the Aged Care Act, or it will refrain from a specific action or it will take action to ensure that it does not contravene its responsibilities under the Aged Care Act.

More information and current Enforceable Undertaking agreements


Here you can access a list of Directions given to providers (including Commonwealth-funded aged care service providers) to take action to comply with their responsibilities under the Aged Care Act 1997 and Aged Care Principles 2014, or funding agreement.


Sector performance

This sector performance information includes data from the Commission’s aged care quality regulatory and complaints functions.

Sector performance

Notices to agree

Details of issued Notices to agree from July 2020 are available on the Non-compliance checker on the My Aged Care website.

Serious risk decisions (archive)

Prior to 1 January 2020, the Commission published all serious risk decisions made from 1 July 2019 resulting from non-compliance against the Quality Standards for residential services and home services.

To access serious risk decisions made prior to 1 January 2020 please refer to the Monthly register of serious risk decisions archive page.

Serious risk decisions



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