If you have a concern or complaint that you have not been able to resolve by talking with your service provider, the Aged Care Quality and Safety Commission can support you.

Complaints about an aged care provider can be made confidentially or anonymously. Find out how to achieve the best result with practical tips and details of services to assist you.

Good complaint handling leads to better outcomes for older Australians. Read about the systems providers must have for resolving complaints.

What happens when you raise a concern or complaint? Learn about the different outcomes and how they’re reached.

If you’ve made a complaint about an aged care provider, you have rights. Options include requesting a review of our decision and raising a complaint about our process.

This form is for allied health, hospital staff and government organisations. You can use it to share information, concerns and positive feedback.