Complaints about an aged care provider can be made confidentially or anonymously. Find out how to achieve the best result with practical tips and details of services to assist you.

Good complaint handling leads to better outcomes for older Australians. Read about the systems providers must have for resolving complaints.

What happens when you raise a concern or complaint? Learn about the different outcomes and how they’re reached.

If you’ve made a complaint about an aged care provider, you have rights. Options include requesting a review of our decision and raising a complaint about our process.