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Finding an aged care service

The Department of Health manages the public information on aged care services through My Aged Care.

Find information about the services you need and what you need to do to receive them. There is also a national contact centre that can answer your questions.


My Aged Care contact centre: 1800 200 422

Star Ratings for residential services

Star Ratings were recommended by the Royal Commission, which highlighted the need to better empower consumers to make informed choices through greater transparency about service quality.

Star Ratings only applies to residential aged care services.

Further information can be found on our Star Rating page.

Consumers and Families panel

We have established a panel of people who use or are thinking of using Australian government funded aged care services, their carers and family members.

We want to know what is important to you, so we can improve how we regulate aged care, and make sure the information we produce is useful and easy to understand. 

For more information about the panel, or to register your interest in joining, visit our Consumers and Families panel page.


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