The Department of Health manages the public information on aged care services through My Aged Care.
Service Compliance Ratings
From July 2020, every Commonwealth subsidised residential aged care service will have a Service Compliance Rating in the ‘Find a Provider’ section of the My Aged Care website. The rating will allow consumers to access and compare easy-to-understand information on the quality of residential aged care services, supporting more informed decision-making.
The rating system was developed in consultation with stakeholders, including senior Australians, their caregivers, aged care providers, and a range of peak bodies.
For further information, please read the Service Compliance Ratings fact sheet.
My Aged Care
Find information about the services you need and what you need to do to receive them. There is also a national contact centre that can answer your questions.
National contact centre: 1800 200 422
Consumers and Families panel
We have established a panel of people who use or are thinking of using Australian government funded aged care services, their carers and family members.
We want to know what is important to you, so we can improve how we regulate aged care, and make sure the information we produce is useful and easy to understand.
For more information about the panel, or to register your interest in joining, visit our Consumers and Families panel page.