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Finding an aged care service

The Department of Health manages the public information on aged care services through My Aged Care.

Find information about the services you need and what you need to do to receive them. There is also a national contact centre that can answer your questions.

Website: myagedcare.gov.au

My Aged Care contact centre: 1800 200 422

Star Ratings for residential services

Star Ratings are due to be implemented from December 2022.

Star Ratings were recommended by the Royal Commission, which highlighted the need to better empower consumers to make informed choices through greater transparency about service quality.

Star Ratings will apply to residential aged care services.

Star Ratings will support you and your representatives to easily compare services and make informed choices based on an overall Quality Rating and four sub-categories:

  • Residents’ Experience – at least 10% of older Australians living in residential aged care homes are interviewed face-to-face about their overall experience at their residential aged care home by a third-party vendor annually.
  • Compliance – based on non-compliance decisions made by the Aged Care Quality and Safety Commission updated daily.
  • Staffing Minutes – derived from reporting under the Quarterly Financial Report and Annual Financial report, case-mix adjusted through the Australian National Aged Care Classification and reported quarterly.
  • Quality Measures – data on five existing quality indicators (pressure injuries, physical restraint, unplanned weight loss, falls and major injury, and medication management) reported quarterly.

The Commission is responsible for the Compliance Rating sub-category of the Star Ratings system.

The Department of Health and Aged Care is responsible for the Quality Measures, Residents’ Experience and Staffing Minutes Rating sub-categories.

The new Compliance Rating sub-category will replace the Service Compliance (4 dot rating) system, detailed below. The new system will deliver a rating based on non-compliance decisions rated out of 5 stars.

Further information on the Compliance Rating, and how it is calculated, will be available shortly.

Further information on the Star Rating system can be found on the Department of Health and Aged Care website.

Service Compliance Ratings – 4 dot system

From July 2020, every Commonwealth subsidised residential aged care service had a Service Compliance Rating displayed within the ‘Find a Provider’ section of the My Aged Care website. This rating has allowed consumers to access and compare easy-to-understand information on the quality of residential aged care services, supporting more informed decision-making.

The rating system was developed in consultation with stakeholders, including senior Australians, their caregivers, aged care providers, and a range of peak bodies.

For further information, please read the Service Compliance Ratings fact sheet.

Consumers and Families panel

We have established a panel of people who use or are thinking of using Australian government funded aged care services, their carers and family members.

We want to know what is important to you, so we can improve how we regulate aged care, and make sure the information we produce is useful and easy to understand. 

For more information about the panel, or to register your interest in joining, visit our Consumers and Families panel page.

Changed
Monday, 28 November 2022 - 9:51am

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