The information on this page is for home services. This includes home services, Commonwealth Home Support Programme (CHSP) services and flexible care services through which short-term restorative care is provided in a home care setting.
The Aged Care Quality and Safety Commission (Commission) conducts quality reviews of home services to assess whether a home service provider delivers services in accordance with the Aged Care Quality Standards (Quality Standards). Home services provide support to help people stay at home and be more independent with their day-to-day activities and in the community.
Following are relevant links to help your organisation prepare for assessments and promote continuous improvement in care in line with the Quality Standards.
- Aged Care Quality Standards
- Commission Act and Rules
- Charter of Aged Care Rights - Provider information
- Quality review
- Quality and safety in home services – Guidance and risk checklist tool
- Provider Guidance - Home Services Pricing and Agreements
- Assessment contacts
- Continuous improvement
- Non-compliance with the Quality Standards
The Commission recognises there are many types of providers working in a wide range of care and service settings, ranging from relatively small or niche to very complex. As a result, some Standards or specific requirements may not apply to all Home service providers. The Commission has created the Guide to Assessment of CHSP Services, to provide an indication of the Standards that apply to Commonwealth Home Support Programme services delivering particular types of care and services.
Download the Guide to Assessment of CHSP Services fact sheet (PDF, 177 KB)
Return to the Providers home page for a full overview of content for all aged care service types, including residential services and flexible care services.