COVID-19 is a health risk for older people. Because of this, the government has applied new restrictions to protect consumers in residential facilities and home care services.
The restrictions include guidance on when people shouldn't visit residential aged care services - for example, if you've been overseas in the previous two weeks - as well as precautions to take if you are visiting services. You can read the advice on the Department of Health's website.
The Commission has expanded on the government's guidance with advice for providers of residential aged care services - Supporting safe, quality care for aged care consumers during visitor restrictions This includes specific issues, actions to take, and helpful strategies to ensure the ongoing safety of aged care consumers. You can access the Commission's advice on our website.
Fact Sheet on Industry Code for Visiting Residential Aged Care Homes During COVID-19
The Aged Care Quality and Safety Commission has released a new fact sheet on the new Industry Code for Visiting Residential Aged Care Homes during COVID-19.
The fact sheet provides further explanation of the new Code, including how it complements the existing regulatory framework overseen by the Commission.
COVID-19 resources and information
During the COVID-19 Pandemic, the Commission has been developing specific resources and adding them, along with resources from the Department of Health and relevant sources, to our COVID-19 Information page.
Examples of innovation
Due to the unprecedented nature of the pandemic, the Commission is encouraging aged care providers to come up with innovative ways to ensure the ongoing health, safety and wellbeing of consumers in their care, from keeping in touch with family and friends to activities that promote engagement. We have collected some of these examples below - click on the accordions to learn more about some of the innovations that providers have submitted.
Note: The below examples are for sharing information around good practice, they do not form part of an assessment of the featured services’ compliance status. To find out more about assessment activities undertaken for individual aged care services, please visit the ‘Find a report’ page.
The video below contains four examples of services' innovative approach to the pandemic, and the current restrictions on visitors.
The Quality Bulletin, our regular newsletter, has featured interviews and stories of ideas at services in Australia and globally. Click on the links to read more.
- Quality Bulletin #21 - Interview with Wendy Russell, Uniting Care’s General Manager of Uniting Care
- Quality Bulletin #20 - Interview with Saviour Buhagiar – Director of Ageing at Uniting NSW/ACT
- Quality Bulletin #19 - Interview with Head of Aged Care, OzCare, Lanna Ramsay
- Quality Bulletin #18 - interview with Karen Crouch – Executive Director, Anglicare Southern Queensland
- Quality Bulletin #17 - A virtual cafe and the Great Australian Adventure
- Quality Bulletin #16 - Using technology and the 'window of love'
- Quality Bulletin #15 - Initiatives to ease the stress