Quality Standards Resource Centre

This resource provides tools and guidance for aged care providers to ensure quality food, nutrition, and dining experiences. It includes hotlines, resources for dining, choice, swallowing, and oral health, as well as webinars, research findings, and practical tips to support older adults' wellbeing and meet care standards. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides practical tools for aged care governing bodies and executives to support governance processes. It includes templates for audit planning, risk management, performance reporting, and compliance monitoring, helping providers ensure effective oversight and decision-making aligned with the Aged Care Quality Standards​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This page highlights the role of speech pathologists in supporting older people with communication, eating, drinking, and swallowing difficulties. It provides resources for aged care providers on how to improve care quality through effective communication tools and tailored strategies. This resource includes practical examples, like sample plates and picture boards, for enhancing dining experiences and supporting individual choice. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource explains the star rating system for residential aged care homes, which helps people make informed care decisions. It outlines ratings based on compliance, quality measures, residents’ experiences, and staffing minutes. Providers are evaluated on their performance, with ratings updated daily to reflect changes in compliance. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides quarterly reports on the performance of the aged care sector, including data on residential care audits, home services quality reviews, complaints, and Serious Incident Response Scheme notifications. The reports offer insights into sector-wide performance and help providers monitor compliance and improve service quality​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This resource outlines the process for aged care providers to request a reconsideration of regulatory decisions. It explains how to submit a request, including the timeline and required information. Providers and quality assessors can seek reviews through this process to address any concerns regarding regulatory outcomes​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Our Regulatory Strategy sets out how the Commission will deliver on our goals and commitments. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the reporting requirements for approved residential aged care providers. It includes instructions for submitting the Aged Care Financial Report (ACFR), General Purpose Financial Statement (GPFS), and Annual Prudential Compliance Statement (APCS). It also covers quality reporting under the National Aged Care Mandatory Quality Indicator Program, ensuring transparency and compliance with regulatory standards. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides an overview of quality indicators and consumer experience surveys in aged care. It details mandatory quality metrics, including physical and clinical indicators, and feedback from people in aged care, offering insights into service performance and supporting informed choices in aged care settings. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

The National Aged Care Mandatory Quality Indicator Program aids residential aged care providers in enhancing their services by allowing them to benchmark their performance against national outcomes. The program resource provides guidance on data submission frequency, explains the program's role, and provides more information on open hours and contact details. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This resource outlines the processes for managing non-compliance in aged care services. It includes information on banning orders, enforceable undertakings, and how the Commission addresses non-compliance through monitoring, complaints directions, and enforcement policies. Providers can also search for performance reports to track compliance​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This resource outlines the Governing for Reform in Aged Care Program, designed to strengthen corporate and clinical governance capabilities for aged care leaders. It provides tools, online learning modules, webinars, and podcasts to support governance improvement and help leaders engage in reform efforts. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

Under the new Act, registered providers will need to meet certain governance obligations.

Our Provider Governance Policy outlines our expectations of providers and guiding principles of good governance. It includes:

• definitions and principles of good governance
• provider governance obligations
• how we collect provider governance information  
• how we respond to provider governance risks.

In this video, Peter Edwards, Executive Director, Compliance and Enforcement Group, answers your questions about how we will manage non-compliance from 1 November 2025. 

This video explains open disclosure and what older people can expect from their registered provider during the process. It highlights key aspects such as communication, transparency, and how concerns will be addressed. 

This fact sheet provides first aid instructions for choking in adults or children over one year. It details recognising choking symptoms and steps for emergency care and guidance to call emergency services if necessary.

This resource outlines the role of Accredited Practising Dietitians (APDs) in medical nutrition therapy across various health conditions, including those common in aged care. It includes indications for referral to an APD and highlights benefits such as improved nutritional status, symptom management, and enhanced health outcomes. This resource may apply to healthcare contexts outside of aged care. Please consider the applicability of this resource to your care setting.

The Effective incident management education pack is designed for providers to deliver to their own staff. It can be delivered in full or delivered as a series of shorter sessions where you can focus on the sections that are most relevant to your setting or the time you have available. 

This pack will support your staff to understand the role they play in effectively managing incidents at your aged care service and help them understand what an incident management system is and its key elements. 

This page offers a wide range of resources aimed at helping aged care providers deliver culturally inclusive services. It includes multilingual communication cards, cultural care plans, and practice guides that help address the cultural, linguistic, and spiritual needs of people in care. The resources make sure aged care services are accessible, safe, and appropriate for culturally and linguistically diverse populations​.

This resource provides up-to-date advice on the types and amounts of food needed for health and wellbeing, based on the Australian dietary guidelines. It includes recommendations for balanced eating patterns, addressing chronic disease risk, and offers resources such as brochures, posters, and guides for different population groups, including children and Aboriginal and Torres Strait Islander peoples.