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Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.

Quality Standards Resource Centre

The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which took effect from 1 November 2025. You can search for resources by using keywords, or filtering by standard, outcome and audience. Before using the Resource Centre, please read the terms of use.

Displaying 21 to 40 of 40 result(s)
/quality-standards/infection-prevention-and-control-poster-airborne-precautions-poster

Infection Prevention and Control Poster - Airborne precautions poster

Poster
Published date

This poster outlines airborne precautions, in addition to standard precautions, for infection prevention and control. It provides guidance on preventing transmission of infectious agents through airborne droplet nuclei using personal protective equipment (PPE), negative pressure rooms, and limiting patient movement to reduce infection risks​. 

Author
Australian Commission On Safety And Quality In Health Care
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Infection Prevention and Control Poster - Airborne precautions poster
/quality-standards/infection-prevention-and-control-poster-combined-airborne-and-contact-precautions

Infection Prevention and Control Poster – Combined airborne and contact precautions

Poster
Published date

This poster provides guidance on combined airborne and contact precautions for infection prevention and control. It includes information on using personal protective equipment (PPE) and other measures to minimise the spread of infectious agents transmitted through both airborne particles and direct contact. 

Author
Australian Commission On Safety And Quality In Health Care
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Infection Prevention and Control Poster – Combined airborne and contact precautions
/quality-standards/break-chain-infection-poster

Break The Chain of Infection Poster

Poster
Published date

This poster outlines key steps to break the chain of infection, including staying home if unwell, physical distancing, frequent handwashing, cleaning surfaces, and covering coughs or sneezes. It aims to prevent the spread of respiratory infections and supports infection prevention practices in healthcare settings. 

Author
Australian Commission On Safety And Quality In Health Care
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Break The Chain of Infection Poster
/quality-standards/infection-prevention-and-control-poster-droplet-precautions-addition-standard-precautions-poster

Infection Prevention and Control Poster - Droplet precautions, in addition to standard precautions poster

Poster
Published date

This resource is a poster on droplet precautions, in addition to standard precautions, for infection prevention. It outlines measures to prevent the transmission of infectious agents spread through respiratory droplets, such as using appropriate personal protective equipment (PPE), patient placement, and minimising patient transport. This resource may apply to healthcare contexts outside of aged care. Please consider the applicability of this resource to your care setting.

Author
Australian Commission On Safety And Quality In Health Care
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Infection Prevention and Control Poster - Droplet precautions, in addition to standard precautions poster
/quality-standards/infection-prevention-and-control-poster-combined-contact-and-droplet-precautions

Infection Prevention and Control Poster – Combined contact and droplet precautions

Poster
Published date

This poster outlines combined contact and droplet precautions for infection prevention and control, in addition to standard precautions. It provides guidance on the use of personal protective equipment (PPE) and other measures to reduce the transmission of infectious agents through direct contact and respiratory droplets​. 

Author
Australian Commission On Safety And Quality In Health Care
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Infection Prevention and Control Poster – Combined contact and droplet precautions
/quality-standards/infection-prevention-and-control-poster-contact-precautions-poster

Infection Prevention and Control Poster - Contact precautions poster

Poster
Published date

This poster outlines contact precautions for infection prevention and control, in addition to standard precautions. It provides guidance on preventing the transmission of infectious agents through direct or indirect contact. Key elements include using personal protective equipment, proper patient placement, and minimising patient movement​. This resource may apply to healthcare contexts outside of aged care. Please consider the applicability of this resource to your care setting.

Author
Australian Commission On Safety And Quality In Health Care
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Infection Prevention and Control Poster - Contact precautions poster
/quality-standards/infection-prevention-and-control-poster-standard-precautions-poster

Infection Prevention and Control Poster - Standard precautions poster

Poster
Published date

This resource is a poster on standard precautions for infection prevention and control in healthcare. It outlines essential practices such as hand hygiene, personal protective equipment use, environmental cleaning, and waste management. The poster helps healthcare workers minimise infection risks and maintain safe care environments. This resource may apply to healthcare contexts outside of aged care. Please consider the applicability of this resource to your care setting.

Author
Australian Commission On Safety And Quality In Health Care
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Infection Prevention and Control Poster - Standard precautions poster
/quality-standards/food-and-drink-your-aged-care-supporting-informed-choice-and-risk-staff-poster

Food and drink in your aged care - supporting informed choice and risk - staff poster

Poster
Published date

This resource provides guidance for aged care staff on supporting older people's informed choices regarding food and drink, even when those choices involve personal risks. It encourages staff to respect resident autonomy, provide information on risks, document decisions, and ensure access to professional advice, promoting dignity and quality of life in care settings. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

 

Author
Aged Care Quality & Safety Commission
Standard
1: The Individual, 3: The Care and Services, 6: Food and Nutrition, 7: The Residential Community
Outcomes
3.2: Delivery of funded aged care services, 1.3: Choice, independence and quality of life, 6.3: Provision of food and drinks, 7.1: Daily living
thumbnail food and drink poster
/quality-standards/know-look-act-oral-pain-aged-care-staff-poster

KNOW, LOOK, ACT - Oral Pain aged care staff poster

Poster
Published date

This poster serves as a resource for aged care staff to recognise and respond to signs of oral pain in residents. It provides guidance on identifying mouth and tooth pain and taking appropriate action to address these issues. The poster is available for download and use in residential aged care settings. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

 

Author
Aged Care Quality & Safety Commission
Standard
6: Food and Nutrition, 5: Clinical Care
Outcomes
6.2: Assessment of nutritional needs and preferences, 5.5: Safety of clinical care services
thumbnail - know look act oral pain poster
/quality-standards/antimicrobial-stewardship-self-assessment-tool-and-user-guide

Antimicrobial Stewardship Self-Assessment Tool and User Guide

Guides, Tool
Published date

This tool and user guide supports residential aged care services in self-assessing their antimicrobial stewardship (AMS) practices. It covers AMS governance, policies, education, monitoring, and feedback, aiming to improve antibiotic use and reduce risks associated with antimicrobial resistance. The resources helps identify gaps and develop action plans to enhance AMS activities and patient care. This resource may refer to information that will be updated from 1 July 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Standard
5: Clinical Care
Outcomes
5.2: Preventing and controlling infections in delivering clinical care services
AMS tool
/quality-standards/effective-incident-management-system-checklist

Effective incident management system checklist

Guides, Tool
Published date

This resource provides a checklist to help aged care providers ensure their incident management systems meet regulatory requirements. It outlines key responsibilities, reporting processes, and steps to review and manage incidents effectively, aligning with the Serious Incident Response Scheme (SIRS) guidelines​.

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Standard
2: The Organisation
Outcomes
2.5: Incident management
Document with teal header and and the test Effective incident management system checklist  and checklist items in table
/quality-standards/goal-planning-tool

Goal planning tool

Guides, Tool
Published date

This resource is a goal planning tool designed to support aged care providers in improving food, dining, nutrition, and consumer choice. It helps providers set objectives, track progress, and implement actions to enhance service quality, ensuring that people’s preferences and dietary needs are consistently met​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

Goal planning tool  (PDF  899.52 KB)
Author
Aged Care Quality & Safety Commission
Standard
3: The Care and Services, 1: The Individual
Outcomes
3.1 Assessment and planning, 1.3: Choice, independence and quality of life
Goal planning document with an orange header and two tables with four columns and three rows
/quality-standards/food-nutrition-and-dining-reflection-practice

Food, nutrition and dining: a reflection on practice

Guides, Presentations
Published date
Last Updated

This training PowerPoint is a presentation that trainers/managers can download, customise and use to promote discussion and educate their staff to support and improve the food, nutrition and dining experience of consumers in their care.

The resource is designed to support reflective discussions about what ‘best practice’ looks like and a reflection on how it applies in practice.  This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Standard
6: Food and Nutrition, 5: Clinical Care
Outcomes
5.5: Safety of clinical care services, 6.1: Partnering with individuals on food and drinks, 6.2: Assessment of nutritional needs and preferences, 6.3: Provision of food and drinks, 6.4: Dining experience
PowerPoint thumbnail image FND training
/quality-standards/new-financial-and-prudential-standards

The new Financial and Prudential Standards

Guidance, Guides
Published date

The new Financial and Prudential Standards will be introduced with the commencement of the new Aged Care Act. The new Standards set out the minimum requirements for good financial and prudential management of registered aged care providers. Registered providers must comply with the Financial and Prudential Standards that apply to them as a condition of their registration.

Author
Aged Care Quality & Safety Commission
Standard
2: The Organisation
Outcomes
2.3: Accountability, quality system and policies and procedures
New financial and prudential standards
/quality-standards/first-nations-workplace-poster-standard-3-care-and-services

First Nations – Workplace poster – Standard 3 Care and services

Poster
Published date
Last Updated

These workplace standards posters demonstrate the strengthened Standards and what they mean for aged care providers and workers. You can print these out and display them around your workplace.

Author
Aged Care Quality & Safety Commission
Standard
3: The Care and Services
Standard 3 thumbnail image
/quality-standards/first-nations-workplace-poster-standard-5-clinical-care

First Nations – Workplace poster – Standard 5 Clinical care

Poster
Published date
Last Updated

These workplace standards posters demonstrate the strengthened Standards and what they mean for aged care providers and workers. You can print these out and display them around your workplace.

Author
Aged Care Quality & Safety Commission
Standard
5: Clinical Care
Standard 5 thumbnail image
/quality-standards/first-nations-workplace-poster-standard-2-organisation

First Nations – Workplace poster – Standard 2 The organisation

Poster
Published date
Last Updated

These workplace standards posters demonstrate the strengthened Standards and what they mean for aged care providers and workers. You can print these out and display them around your workplace.

Author
Aged Care Quality & Safety Commission
Standard
2: The Organisation
Standard 2 thumbnail image
/quality-standards/first-nations-workplace-poster-standard-1-individual

First Nations - Workplace poster - Standard 1 The individual

Poster
Published date
Last Updated

These workplace standards posters demonstrate the strengthened Standards and what they mean for aged care providers and workers. You can print these out and display them around your workplace.

Standard
1: The Individual
Standard 1 thumbnail image
/quality-standards/infection-prevention-and-control-aged-care-cognitive-decline-and-dementia

Infection prevention and control in aged care - Cognitive decline and dementia

Guidance, Guides
Published date

How to create an environment with strong infection prevention and control practices while continuing to provide a positive experience for people with cognitive decline and dementia.

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards

Author
Aged Care Quality & Safety Commission
Standard
5: Clinical Care, 4: The Environment
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services, 5.6 Cognitive impairment  
IPC dementia coverpage
/quality-standards/better-practice-guide-complaints-handling-aged-care-services

Better practice guide to complaints handling in aged care services

Guides
Published date
Last Updated

This booklet aims to give guidance on how to:

Author
Aged Care Quality & Safety Commission
Standard
2: The Organisation
Outcomes
2.6a: Complaints and feedback management for aged care workers, 2.6b: Complaints and feedback management for individuals
Better practice guide to complaints handling in aged care services