Quality Standards Resource Centre

This guide discusses managing multimorbidity, which involves the presence of multiple chronic diseases and their impact on older adults' quality of life and independence. It outlines the role of general practitioners in care coordination, shared decision-making, and holistic care approaches, considering the benefits and risks of interventions across residential and community care settings.

This resource provides guidance for aged care assessors and service providers on accessing and using the My Aged Care portals. It outlines steps for setting up secure access through authentication methods, managing organisation information, and creating staff accounts, supporting efficient service delivery and assessment processes. 

This resource may refer to information that will be updated from 1 July 2025 to align with the new Aged Care Act and Quality Standards.

This guide discusses frailty in older adults, detailing assessment methods, risk factors, and management strategies. It includes annual frailty assessments, involvement of multidisciplinary teams (physiotherapists, dietitians), recommendations for physical activity, nutrition support, vitamin D supplementation, medication review, and interventions to reduce complications such as falls and malnutrition in aged care.

This resource provides information for healthcare providers on digital health tools and initiatives. It covers services such as My Health Record, secure messaging, electronic prescriptions, and telehealth. It supports providers in using digital technologies to enhance healthcare delivery and improve patient outcomes.

The Effective incident management education pack is designed for providers to deliver to their own staff. It can be delivered in full or delivered as a series of shorter sessions where you can focus on the sections that are most relevant to your setting or the time you have available. 

This pack will support your staff to understand the role they play in effectively managing incidents at your aged care service and help them understand what an incident management system is and its key elements. 

This page offers a wide range of resources aimed at helping aged care providers deliver culturally inclusive services. It includes multilingual communication cards, cultural care plans, and practice guides that help address the cultural, linguistic, and spiritual needs of people in care. The resources make sure aged care services are accessible, safe, and appropriate for culturally and linguistically diverse populations​.

This resource presents the Draft National Consumer Engagement Strategy for Health and Wellbeing, which aims to foster partnerships between health policymakers and communities. It is designed to involve people and communities in the development and implementation of preventive health policies. The strategy supports policymakers and program developers in engaging effectively with consumers to achieve improved health outcomes across Australia. 

This resource outlines a national approach to building a culturally respectful health system for Aboriginal and Torres Strait Islander people. It focuses on 6 domains, including communication, workforce development, and data evaluation, to ensure culturally safe, accessible care. It is applicable to aged care, helping providers meet cultural safety standards and improve health outcomes for Aboriginal and Torres Strait Islander people.

This resource provides a guide for engaging consumers and carers in mental health services. It outlines steps for involving people in decision-making, service design, and evaluation. The guide emphasises co-design, leadership, and dedicated resources to create a person-centred approach that improves care and service outcomes.

This resource offers guidance for aged care providers on implementing continuous quality improvement processes. It explains the ‘Plan, Do, Check, Act’ model to monitor and enhance care quality, using data and feedback to address issues. It also provides practical examples and tools to support providers in improving care and meeting regulatory requirements. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on open disclosure in healthcare, explaining what people should expect if harm occurs during care. It includes fact sheets in various languages and outlines how to prepare for open disclosure discussions. The resource aims to support transparent communication and improve care safety across healthcare settings, including aged care. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource supports aged care workers in managing stress and maintaining mental and physical wellbeing. It includes videos and tools focused on self-care strategies, such as mindfulness, relaxation, and personalised self-care planning. The resource is designed to help prevent burnout and promote resilience in delivering high-quality care in aged care settings.

This resource outlines the Financial and Prudential Monitoring, Compliance and Intervention Framework for aged care providers. It aims to enhance financial transparency, requiring stricter reporting, oversight, and adherence to prudential standards. The framework helps ensure financial stability, protects refundable accommodation deposits, and supports the continuity of care in residential aged care. It includes phased implementation and future regulatory changes.

This resource provides user guides, quick reference materials, and videos to support aged care providers in using the Government Provider Management System (GPMS). It covers essential tasks such as managing user details, financial reporting, and service information. The GPMS ensures accurate and efficient data management for regulatory compliance and operational oversight in aged care services. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides an overview of the Government Provider Management System (GPMS), designed to simplify access to and reporting of information by aged care providers to the government. It includes user guides, fact sheets, and troubleshooting support for managing organisational details, notifications, and financial reporting in compliance with aged care requirements. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information and templates for the Quarterly Financial Report (QFR), required for approved aged care providers. It includes data definitions, templates, frequently asked questions, and guidance for reporting on finances, labour costs, and other operational data. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This document provides guidance on implementing the clinical assessment and diagnosis element of the Comprehensive Care Standard (National Safety and Quality Health Service Standards). It helps clinicians identify a person’s conditions or needs through examination and investigation. The resource supports safe, patient-centred care, improving diagnostic accuracy and promoting teamwork in healthcare settings, including aged care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the key actions for health service organisations to deliver comprehensive care. It ensures care is provided continuously and collaboratively, aligning with the patient’s diagnoses, goals, and care plan. It promotes a person-centred, multidisciplinary approach, with staff training to support comprehensive care delivery. Applicable to multiple settings, including aged care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This guide outlines anticipatory care planning for older adults, focusing on proactive and person-centred approaches. It details triggers for care planning, identifying vulnerability, medication management, and the use of 'as needed' (PRN) medicines for various conditions like allergic reactions, asthma, diabetes, falls, and palliative care. It includes specific recommendations for developing individualised care plans and appropriate interventions for maintaining health and quality of life.

This guide discusses providing aged care in rural and remote communities, focusing on the unique needs of older residents, the role of GPs in care coordination, and overcoming challenges like limited services and workforce shortages. It covers building telehealth connections, establishing collaborative care models, and offers a checklist for newly arrived GPs to support quality care for older adults.