The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which took effect from 1 November 2025. You can search for resources by using keywords, or filtering by standard, outcome and audience. Before using the Resource Centre, please read the terms of use.
Explaining aged care and your rights – locally tailorable poster - First Nations resources
We’ve developed a tailorable poster for you to edit with your own local details, and print and display at community notice boards or waiting areas.
First Nations - Visual Storyboard - Aged care and your rights
The storyboards use pictures to explain aged care, your rights and what to do if your rights aren’t being met.
Aged care and your rights – visual storyboard (PDF 803.63 KB)
First Nations - Visual information sheet - Your rights when accessing aged care
Yarning about your aged care (PDF 645.07 KB)
Provider Governance Policy
Under the new Act, registered providers will need to meet certain governance obligations.
Our Provider Governance Policy outlines our expectations of providers and guiding principles of good governance. It includes:
- definitions and principles of good governance
- provider governance obligations
- how we collect provider governance information
- how we respond to provider governance risks.
Provider Governance Policy (PDF 2.07 MB)
Your questions answered – Compliance
In this video, Peter Edwards, Executive Director, Compliance and Enforcement Group, answers your questions about how we will manage non-compliance from 1 November 2025.
Effective incident management education pack
The Effective incident management education pack is designed for providers to deliver to their own staff. It can be delivered in full or delivered as a series of shorter sessions where you can focus on the sections that are most relevant to your setting or the time you have available.
This pack will support your staff to understand the role they play in effectively managing incidents at your aged care service and help them understand what an incident management system is and its key elements.
First Nations - Digital Flipchart - Your rights in aged care
A visual guide for conversations between providers/workers and older people about aged care. It includes notes for providers/workers to help guide the conversation.
The new Financial and Prudential Standards
The new Financial and Prudential Standards will be introduced with the commencement of the new Aged Care Act. The new Standards set out the minimum requirements for good financial and prudential management of registered aged care providers. Registered providers must comply with the Financial and Prudential Standards that apply to them as a condition of their registration.
The new Financial and Prudential Standards (PDF 1.59 MB)
