The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which take effect from 1 November 2025. The Resource Centre will be updated to reflect key changes made to the draft strengthened Standards. You can search for resources by using keywords, or filtering by standard, outcome, audience and theme. Before using the Resource Centre, please read the terms of use.
Preventing urinary tract infections: recognise dehydration poster
This provider poster is an educational tool is part of the Commission’s resource bundle to improve antibiotic use for urinary tract infections in aged care services.
Preventing urinary tract infections (English) (PDF 268.48 KB)
Arabic - الوقاية من التهابات المسالك البولية (PDF 247.14 KB)
Chinese Simplified - 预防尿路感染 (PDF 379.59 KB)
Chinese Traditional - 預防尿路感染 (PDF 214.94 KB)
Croatian - Sprječavanje infekcija mokraćnog sustava (PDF 216.87 KB)
Dari - جلوگیری از عفونتهای مجاری ادراری (PDF 226.51 KB)
Dinka - Pɛ̈n Tuany ë lɛc (PDF 200.17 KB)
Farsi - پیشگیری از عفونت های مجاری ادرار (PDF 224.74 KB)
French - Prévention des infections urinaires (PDF 202.22 KB)
Greek - Πρόληψη Ουρολοιμώξεων (PDF 190.09 KB)
Indonesian - Mencegah Infeksi Saluran Kemih (PDF 200.34 KB)
Italian - Prevenzione delle infezioni del tratto urinario (PDF 200.45 KB)
Khmer - Preventing Urinary Tract Infections (PDF 208.03 KB)
Korean - 요로 감염 예방 (PDF 205.57 KB)
Pashto - د ادرارو د الرې د انتاناتو مخنیوی (PDF 225.71 KB)
Punjabi - ਪਿਸ਼਼ਾਬ ਨਾਲੀ ਦੀਆਂ ਲਾਗਾਂ ਦੀ ਰੋਕਥਾਮ ਕਰਨਾ (PDF 195.34 KB)
Somali - Ka hortaga Caabuqa Goobta Kaadi mareenka (PDF 211.32 KB)
Spanish - Prevención de las Infecciones del Tracto Urinario (PDF 201.38 KB)
Thai - การป้้องกัันโรคติิดเชื้้อในทางเดิินปััสสาวะ (PDF 202.81 KB)
Tamil - சிறுநீர்ப் பாதைத் தொொற்றுகளைத் தடுத்்தல (PDF 208.2 KB)
Turkish - İdrar Yolu Enfeksiyonlarının Önlenmesi (PDF 204.55 KB)
Urdu - پیشاب کے نظام میں انفیکشنوں کی روک تھام (PDF 228.26 KB)
Vietnamese - Đề phòng Nhiễm trùng đường Tiết niệu (PDF 193.49 KB)
First Nations - Workplace poster - Standard 1 The individual
These workplace standards posters demonstrate the strengthened Standards and what they mean for aged care providers and workers. You can print these out and display them around your workplace.
First Nations – Workplace poster – Standard 2 The organisation
These workplace standards posters demonstrate the strengthened Standards and what they mean for aged care providers and workers. You can print these out and display them around your workplace.
First Nations – Workplace poster – Standard 2 The organisation (PDF 539.54 KB)
First Nations – Workplace poster – Standard 3 Care and services
These workplace standards posters demonstrate the strengthened Standards and what they mean for aged care providers and workers. You can print these out and display them around your workplace.
First Nations – Workplace poster – Standard 3 Care and services (PDF 550.99 KB)
First Nations – Workplace poster – Standard 5 Clinical care
These workplace standards posters demonstrate the strengthened Standards and what they mean for aged care providers and workers. You can print these out and display them around your workplace.
First Nations – Workplace poster – Standard 5 Clinical care (PDF 562.27 KB)
Benefits of effective incident management video
In this short video, we provide an overview of the benefits of effective incident management in residential aged care settings under the Serious Incident Response Scheme (SIRS), which commenced on 1 April 2021.
Frequently asked questions about consent
This fact sheet covers the frequently asked questions about consent in aged care.
Frequently asked questions about consent (PDF 433.26 KB)
Outbreak Management Plan - stress testing outline
Having a comprehensive and organisation-specific outbreak management plan (OMP) helps your organisation to be prepared for the management of infections and outbreaks within your service. A key part of this readiness is ensuring that your OMP is fit-for-purpose and that everyone across the organisation can implement it if required. One way to maintain readiness and support continuous improvement of your OMP is to run regular drills, or stress tests, of your plan.
Outbreak Management Plan - stress testing outline (PDF 424.34 KB)
Making sure your workers can work in aged care
You need to have governance systems and processes to make sure your aged care workers can work in aged care.
This fact sheet explains a provider’s responsibilities for:
- screening workers
- preventing breaches to banning orders.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Making sure your workers can work in aged care (PDF 275.56 KB)
Outbreak Management Plan - key features
Outbreak management planning is a key part of infection prevention and control. This document supports both the development of a new outbreak management plan (OMP) and the quality assurance of existing plans. It details common OMP sections to get you started as you tailor your OMP to your service.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Outbreak Management Plan - Key features (PDF 839.81 KB)
Explaining aged care and your rights – locally tailorable poster - First Nations resources
We’ve developed a tailorable poster for you to edit with your own local details, and print and display at community notice boards or waiting areas.
First Nations - Visual Storyboard - Aged care and your rights
The storyboards use pictures to explain aged care, your rights and what to do if your rights aren’t being met.
Aged care and your rights – visual storyboard (PDF 803.63 KB)
First Nations - Visual information sheet - Your rights when accessing aged care
Yarning about your aged care (PDF 645.07 KB)
User guide to the Clinical Pathway for older people in aged care homes: suspected urinary tract infections
This user guide relates to the 'Clinical Pathway for older people in aged care homes: suspected urinary tract infections (UTIs)'.
Clinical pathways for suspected UTIs forms
These clinical forms are part of the 'Clinical Pathway for older people in aged care homes: suspected urinary tract infections (UTIs)'.
Provider Governance Policy
Under the new Act, registered providers will need to meet certain governance obligations.
Our Provider Governance Policy outlines our expectations of providers and guiding principles of good governance. It includes:
- definitions and principles of good governance
- provider governance obligations
- how we collect provider governance information
- how we respond to provider governance risks.
Provider Governance Policy (PDF 2.07 MB)
Joint letter from CMO and Commissioner to Board Chairs on winter preparedness 2025
Joint letter from the Chief Medical Officer Professor Anthony Lawler and Commissioner Liz Hefren-Webb to Board Chairs, Residential Aged Care Providers on winter preparedness in residential aged care.
Your questions answered – Compliance
In this video, Peter Edwards, Executive Director, Compliance and Enforcement Group, answers your questions about how we will manage non-compliance from 1 November 2025.
Effective incident management education pack
The Effective incident management education pack is designed for providers to deliver to their own staff. It can be delivered in full or delivered as a series of shorter sessions where you can focus on the sections that are most relevant to your setting or the time you have available.
This pack will support your staff to understand the role they play in effectively managing incidents at your aged care service and help them understand what an incident management system is and its key elements.
First Nations - Digital Flipchart - Your rights in aged care
A visual guide for conversations between providers/workers and older people about aged care. It includes notes for providers/workers to help guide the conversation.
