Webinars

We host webinars on various topics relevant to the aged care sector. See what's coming up or watch past webinars.

In 2023, the Commission will be hosting regular monthly webinars.

We welcome your feedback on the webinars and your input for future topics, which you can send to agedcarereform@agedcarequality.gov.au

Please check this page regularly for:

updated information and registration links to attend upcoming webinars
links to the webinar recordings, together with Q&As that could not be addressed in the live webinars due to time constraints.

Registration for webinars open no later than one week before the event.

Upcoming webinars

Complaints and continuous improvement in practice

Tuesday 17 October, 1:00 – 2:00 pm AEDT

This webinar will put a spotlight on the Aged Care Quality Standard 6 – Feedback and complaints and discuss what each of the requirements mean in practice for everyone. This includes what consumers, family, and carers should know and look out for, and what best practice looks like for providers and aged care workers.

Previous webinars

Watch previous webinar listings include links to webinar Q&As and presentation material.

2023

19 September 2023: Provider governance - recording and presentation slides
15 August 2023: Financial and prudential regulation - recording and presentation slides
11 August 2023: Oral and dental health and it’s impact on eating and nutrition - recording and presentation slides
18 July 2023: Compliance in practice - recording, presentation slides and Q&As.
20 June 2023: Stronger Standards, Better Aged Care - recording, presentation slides and Q&As
16 May 2023: Complaints Handling - recording
18 April 2023 - Regulation of workforce-related responsibilities including 24/7 on site registered nurse and care minutes - recording, presentation slides and Q&As
21 March 2023 - Early lessons learned from SIRS in home services - recording and presentation slides. The numbers for 'SIRS Home Services - Notifications received by Incident' on slide 2 have been updated since the webinar and are correct as at 24 March 2023. During the live session, Ann Wunsch gave the correct numbers but unfortunately the slides had not been updated. This has been corrected in the slides you can view here.
21 February 2023 - Site audits in residential aged care - recording and presentation slides
17 March 2023 - Swallowing, texture-modified diets and nutrition – recording and presentation slides