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As the national regulator of aged care services, we protect the health, safety and wellbeing of older Australians.

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Find a report about an aged care service.

Search for performance information about individual aged care services. This includes information on assessment activities, accreditation decisions and other historical information.

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How to raise a concern or complaint.

It's okay to raise a concern or make a complaint about aged care.

Making a complaint can improve the quality of care and help other people with the same problem. You can make a confidential or anonymous complaint if you wish.

Complaints about aged care services last month

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867
New complaints received last month
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1,526
Open complaints being worked on
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885
Complaints closed last month*

*some complaints closed may have been
received in previous months

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93%
Enquiries finalised within 7 days
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78%
Complaints finalised within 60 days
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66%
Customer survey responses with rating of satisfied or higher
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84%
Complaints finalised with a positive outcome for complainant

Provider regulation sector webinar

The recent sector webinar about provider regulation highlighted that under our new regulatory strategy, there will be a much stronger emphasis on exercising regulatory oversight at the provider level and how we are changing the way we work with providers to support sustainable improvement in the quality and safety of care.

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