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Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.

Quality Standards Resource Centre

The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which took effect from 1 November 2025. You can search for resources by using keywords, or filtering by standard, outcome and audience. Before using the Resource Centre, please read the terms of use.

Displaying 21 to 25 of 25 result(s)
/quality-standards/first-nations-youtube-videos

First Nations - YouTube videos

Video
Published date

This resource includes a series of YouTube videos developed by the Aged Care Quality and Safety Commission. Australian First Nations older people discuss good quality, culturally appropriate and safe aged care, including person-centred care, rights and how to speak up about care. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Standard
1: The Individual, 2: The Organisation, 3: The Care and Services
Outcomes
1.1: Person-centred care, 1.2: Dignity, respect and privacy, 2.6b: Complaints and feedback management for individuals, 3.2: Delivery of funded aged care services
First Nations - YouTube videos
/quality-standards/partnering-care-caring-together

Partnering in care - Caring together

Fact sheet
Published date

This resource outlines the Partnerships in Care (PiC) programme, which encourages family and friends to support companionship and care for people in aged care, even during outbreak situations. It provides guidance on infection control, visitation protocols, and formal engagement with care activities to enhance resident well-being in a safe, structured manner. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Standard
1: The Individual
Outcomes
1.1: Person-centred care, 1.2: Dignity, respect and privacy
Partnering in care - Caring together
/quality-standards/statement-rights-workers

Statement of Rights - Workers

Guidance

This resource provides information for providers about the Statement of Rights. The Statement of Rights promote quality and safe care for older persons accessing, or seeking to access, funded aged care services. The rights help to ensure that older people and their needs are at the centre of the new aged care system. 

This page includes information about what the Statement of Rights means for providers, and has links to additional resources about the rights, including videos and fact sheets.

Author
Aged Care Quality & Safety Commission
Standard
1: The Individual, 2: The Organisation, 7: The Residential Community
Outcomes
1.1: Person-centred care, 1.2: Dignity, respect and privacy, 1.3: Choice, independence and quality of life, 2.6b: Complaints and feedback management for individuals, 7.1: Daily living
Statement of rights - workers
/quality-standards/statement-rights-providers

Statement of Rights - Providers

Guidance

This resource provides information for providers about the Statement of Rights. The Statement of Rights promote quality and safe care for older persons accessing, or seeking to access, funded aged care services. The rights help to ensure that older people and their needs are at the centre of the new aged care system. 

This page includes information about what the Statement of Rights means for providers, and has links to additional resources about the rights, including videos and fact sheets.

Author
Aged Care Quality & Safety Commission
Standard
1: The Individual, 2: The Organisation, 7: The Residential Community
Outcomes
1.1: Person-centred care, 1.2: Dignity, respect and privacy, 1.3: Choice, independence and quality of life, 2.6b: Complaints and feedback management for individuals, 7.1: Daily living
Statement of Rights - Providers
/quality-standards/dignity-and-respect

Dignity and Respect

Guidance
Last Updated

This resource provides information about dignity and respect in aged care, including information about what it means and why it is important. It provides evidence-informed information about dignity and respect in the context of care policies, social inclusion and meaningful engagement, autonomy and dignity of risk, privacy and personal space, and more.

Author
External resource
Standard
1: The Individual
Outcomes
1.2: Dignity, respect and privacy
Dignity and Respect thumbnail