The resources below provide tailored information for older people, their families and supporters, and providers and workers. They explain what aged care rights mean for older people, tips for raising a concern, best practice complaints advice for providers to support older people to be heard, and how we can help.
If you require hard copies of these fact sheets or posters you can order them by visiting Order resources. You can also order translated versions.
Resources for older people, their families and supporters
Fact sheets and brochures
- Fact sheet – Your rights in aged care
- Fact sheet – What is the Aged Care Quality and Safety Commission
- Fact sheet - What to expect when you raise a complaint
- Fact sheet - Top tips for raising a complaint
- Diverse audiences – Older Australians – Factsheet: You have the right to quality and safe aged care
- Brochure – Do you have a concern about an aged care provider, worker or responsible person
- Aged Care Quality Standards - Fact sheet - Understanding the strengthened Aged Care Quality Standards - Information for older people
Posters
- Poster – Your rights in aged care
- Poster – Do you have a concern about an aged care provider, worker or responsible person
- Diverse audiences – Older Australians – Poster: You have the right to quality and safe aged care
Letters
Videos
- Rights-based and person-centred care – what it means for older people
- Statement of Rights – introduction for older people
- Dignity of Risk – what it means for older people
- Aged Care Code of Conduct – what it means for older people
- Rights-based complaints handling – Aged Care Complaints Commissioner
- Commission complaints handling process
Web pages
- How to raise a concern
- Our complaints process
- Aged care complaints FAQs
- Complaints & feedback – landing page
- Statement of Rights
- Your rights – landing page
- Supporters
- Whistleblower protections – Older people
- The Commission as a rights-based regulator
- First Nations Hub
- OPAN – Information about the Older Persons Advocacy Network
Resources for providers and workers
Guide and checklist
Fact sheets
- Top tips for registered providers: Building a strong complaints system - fact sheet
- Your voice in improving aged care
Videos
- The Statement of Rights – introduction for providers and workers
- Aged Care Code of Conduct – for providers and workers
- Supporting older people to raise a concern – for volunteers and volunteer managers
- What is open disclosure?
Web pages
- Good complaints practice for providers
- Statement of Rights - Providers
- Whistleblower protections – Providers
- The Aged Care Code of Conduct - Providers
- Aged care service requirements
- Making a complaint or giving feedback - Workers
- How to contact us - Workers
- Whistleblower protections – Workers
- Your rights and protections - Workers
- The Aged Care Code of Conduct - Workers
