Quality Standards Resource Centre

This resource is a goal planning tool designed to support aged care providers in improving food, dining, nutrition, and consumer choice. It helps providers set objectives, track progress, and implement actions to enhance service quality, ensuring that people’s preferences and dietary needs are consistently met​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This resource outlines the Partnerships in Care (PiC) programme, which encourages family and friends to support companionship and care for people in aged care, even during outbreak situations. It provides guidance on infection control, visitation protocols, and formal engagement with care activities to enhance resident well-being in a safe, structured manner. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

A visual guide for conversations between providers/workers and older people about aged care. It includes notes for providers/workers to help guide the conversation.

If you are concerned about the quality of the aged care service you or the person you represent is receiving, an advocacy service may be able to help.

This resource provides best practice guidance for handling complaints within public service agencies and private providers. It outlines the principles for creating an effective, customer-focused complaint system, including steps for logging, resolving, and communicating complaints. The guide also provides insights on staff training, performance benchmarks, and systemic improvement to enhance service quality and public trust, with relevance for aged care providers ensuring fair and transparent complaint resolution processes.

This resource provides a collection of tools and guidelines for improving person-centred care in aged care settings. It includes assessments on care personalisation, pain management, staff-family relationships, and support for sexuality and decision-making for people with dementia.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

The new Financial and Prudential Standards will be introduced with the commencement of the new Aged Care Act. The new Standards set out the minimum requirements for good financial and prudential management of registered aged care providers. Registered providers must comply with the Financial and Prudential Standards that apply to them as a condition of their registration.

These workplace standards posters demonstrate the strengthened Standards and what they mean for aged care providers and workers. You can print these out and display them around your workplace.

These workplace standards posters demonstrate the strengthened Standards and what they mean for aged care providers and workers. You can print these out and display them around your workplace.

This Toolkit is designed for First Nations stakeholders including providers, workers and others involved in providing aged care services for First Nations people. We’ve developed it to make it easy for you to share relevant resources with your networks and members

A discussion card template that consumer advisory body members can use to write their own topics and questions to prompt discussion about any concerns older people receiving care may have.

A welcome letter template that consumer advisory body members can use to communicate with new members.

A template that consumer advisory body members can use to plan their meeting agendas.

A template that consumer advisory body members can use in their meetings to take minutes.

Our Managing Worker Risk Policy explains our approach in detecting, assessing and responding to risks arising from the actions, inactions and behaviours of workers. 

This policy includes information about: 

This resource provides information for providers about the Statement of Rights. The Statement of Rights promote quality and safe care for older persons accessing, or seeking to access, funded aged care services. The rights help to ensure that older people and their needs are at the centre of the new aged care system. 

This page includes information about what the Statement of Rights means for providers, and has links to additional resources about the rights, including videos and fact sheets.

This booklet aims to give guidance on how to:

Explains the quality care advisory body obligations, including who must be on the advisory body and what actions, reports and feedback are required.

This resource provides information for providers about the Statement of Rights. The Statement of Rights promote quality and safe care for older persons accessing, or seeking to access, funded aged care services. The rights help to ensure that older people and their needs are at the centre of the new aged care system. 

This page includes information about what the Statement of Rights means for providers, and has links to additional resources about the rights, including videos and fact sheets.

This page outlines governance requirements for registered aged care providers. It includes governance obligations, information about the Governing for Reform in Aged Care Program and guidance on key processes and definitions. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.