Skip to main content

Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.

Quality Standards Resource Centre

The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which took effect from 1 November 2025. You can search for resources by using keywords, or filtering by standard, outcome and audience. Before using the Resource Centre, please read the terms of use.

Displaying 321 to 340 of 371 result(s)
/quality-standards/residential-aged-care-supporting-residential-aged-care-residents-and-their-healthcare-teams

Residential aged care - Supporting residential aged care residents and their healthcare teams

Guidance
Published date

This resource provides information on digital health tools available for residential aged care providers. It covers how these tools, including My Health Record, support care coordination, improve health outcomes, and enable secure information sharing between healthcare providers to enhance the quality of aged care services.

Author
External resource
Standard
5: Clinical Care
Outcomes
5.1: Clinical governance, 2.7: Information management, 3.3: Communicating for safety and quality
Residential aged care - Supporting residential aged care residents and their healthcare teams
/quality-standards/amr-antimicrobial-resistance

AMR - Antimicrobial resistance

Guidance

The AMR provides information on antimicrobial resistance and it's threats to human and animal health. It contains information on how to reduce it's spread, news, AMR resources and other resources on antimicrobial resistance.

Author
External resource
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
AMR - Antimicrobial resistance
/quality-standards/infection-prevention-and-control-poster-airborne-precautions-poster

Infection Prevention and Control Poster - Airborne precautions poster

Poster
Published date

This poster outlines airborne precautions, in addition to standard precautions, for infection prevention and control. It provides guidance on preventing transmission of infectious agents through airborne droplet nuclei using personal protective equipment (PPE), negative pressure rooms, and limiting patient movement to reduce infection risks​. 

Author
Australian Commission On Safety And Quality In Health Care
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Infection Prevention and Control Poster - Airborne precautions poster
/quality-standards/infection-prevention-and-control-poster-combined-airborne-and-contact-precautions

Infection Prevention and Control Poster – Combined airborne and contact precautions

Poster
Published date

This poster provides guidance on combined airborne and contact precautions for infection prevention and control. It includes information on using personal protective equipment (PPE) and other measures to minimise the spread of infectious agents transmitted through both airborne particles and direct contact. 

Author
Australian Commission On Safety And Quality In Health Care
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Infection Prevention and Control Poster – Combined airborne and contact precautions
/quality-standards/break-chain-infection-poster

Break The Chain of Infection Poster

Poster
Published date

This poster outlines key steps to break the chain of infection, including staying home if unwell, physical distancing, frequent handwashing, cleaning surfaces, and covering coughs or sneezes. It aims to prevent the spread of respiratory infections and supports infection prevention practices in healthcare settings. 

Author
Australian Commission On Safety And Quality In Health Care
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Break The Chain of Infection Poster
/quality-standards/mental-health-and-wellbeing-dementia-and-mental-health

Mental health and wellbeing - Dementia and mental health

Guidance
Last Updated

This resource examines mental health challenges in people living with dementia, covering complexities in diagnosing conditions like depression and anxiety. It provides evidence-based insights on therapeutic approaches, including music and cognitive therapies, and offers tools to aid aged care providers in supporting mental health in dementia care.

Author
External resource
Standard
3: The Care and Services, 5: Clinical Care
Outcomes
3.1 Assessment and planning, 3.2: Delivery of funded aged care services, 5.5: Safety of clinical care services, 5.6 Cognitive impairment  
Mental health and wellbeing - Dementia and mental health
/quality-standards/goal-setting

Goal setting

Guidance
Last Updated

This resource discusses the role of goal setting in enhancing rehabilitation, reablement, and restorative care for older people. It highlights the value of involving older people in defining goals and the positive impact of goal setting on engagement, daily function, and quality of life.

Author
External resource
Standard
1: The Individual, 3: The Care and Services, 5: Clinical Care
Outcomes
1.3: Choice, independence and quality of life, 3.2: Delivery of funded aged care services, 5.4: Comprehensive care
Goal setting
/quality-standards/national-infection-control-guidance-non-tuberculous-mycobacterium-infections-associated-heater-cooler-devices

National Infection Control Guidance Non-tuberculous Mycobacterium infections associated with heater-cooler devices

Guidance
Published date

This guidance addresses the infection risks associated with heater-cooler devices, particularly Non-tuberculous Mycobacterium infections. It provides recommendations for Australian healthcare organisations on managing these risks, including using safety notices and infection control guidelines. It should be used alongside state and territory health advice​. This resource may apply to healthcare contexts outside of aged care and please consider the applicability of this resource to your care setting.

Author
Australian Commission On Safety And Quality In Health Care
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
National Infection Control Guidance Non-tuberculous Mycobacterium infections associated with heater-cooler devices
/quality-standards/infection-prevention-and-control-poster-droplet-precautions-addition-standard-precautions-poster

Infection Prevention and Control Poster - Droplet precautions, in addition to standard precautions poster

Poster
Published date

This resource is a poster on droplet precautions, in addition to standard precautions, for infection prevention. It outlines measures to prevent the transmission of infectious agents spread through respiratory droplets, such as using appropriate personal protective equipment (PPE), patient placement, and minimising patient transport. This resource may apply to healthcare contexts outside of aged care. Please consider the applicability of this resource to your care setting.

Author
Australian Commission On Safety And Quality In Health Care
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Infection Prevention and Control Poster - Droplet precautions, in addition to standard precautions poster
/quality-standards/preventing-and-controlling-infections-standard

Preventing and Controlling Infections Standard

Guidance
Published date

The Preventing and Controlling Infections Standard (National Safety and Quality Health Service Standards) outlines infection prevention and control strategies, antimicrobial stewardship, the safe use of resources, and evidence-based practices. It aims to minimise infection risks and ensure the safety of people receiving care and workforce members. It also supports compliance with infection control standards in healthcare and aged care settings. This resource may apply to healthcare contexts outside of aged care and please consider the applicability of this resource to your care setting.

Author
Australian Commission On Safety And Quality In Health Care
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Preventing and Controlling Infections Standard
/quality-standards/infection-prevention-and-control-poster-combined-contact-and-droplet-precautions

Infection Prevention and Control Poster – Combined contact and droplet precautions

Poster
Published date

This poster outlines combined contact and droplet precautions for infection prevention and control, in addition to standard precautions. It provides guidance on the use of personal protective equipment (PPE) and other measures to reduce the transmission of infectious agents through direct contact and respiratory droplets​. 

Author
Australian Commission On Safety And Quality In Health Care
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Infection Prevention and Control Poster – Combined contact and droplet precautions
/quality-standards/infection-prevention-and-control-poster-contact-precautions-poster

Infection Prevention and Control Poster - Contact precautions poster

Poster
Published date

This poster outlines contact precautions for infection prevention and control, in addition to standard precautions. It provides guidance on preventing the transmission of infectious agents through direct or indirect contact. Key elements include using personal protective equipment, proper patient placement, and minimising patient movement​. This resource may apply to healthcare contexts outside of aged care. Please consider the applicability of this resource to your care setting.

Author
Australian Commission On Safety And Quality In Health Care
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Infection Prevention and Control Poster - Contact precautions poster
/quality-standards/infection-prevention-and-control-poster-standard-precautions-poster

Infection Prevention and Control Poster - Standard precautions poster

Poster
Published date

This resource is a poster on standard precautions for infection prevention and control in healthcare. It outlines essential practices such as hand hygiene, personal protective equipment use, environmental cleaning, and waste management. The poster helps healthcare workers minimise infection risks and maintain safe care environments. This resource may apply to healthcare contexts outside of aged care. Please consider the applicability of this resource to your care setting.

Author
Australian Commission On Safety And Quality In Health Care
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Infection Prevention and Control Poster - Standard precautions poster
/quality-standards/recommendations-control-carbapenemase-producing-enterobacterales

Recommendations for the control of carbapenemase-producing Enterobacterales

Guidance
Published date

This resource provides guidance on preventing and managing carbapenemase-producing Enterobacterales (CPE) in healthcare. It covers screening, outbreak control, and environmental cleaning, helping to reduce antimicrobial resistance. The resource supports infection control policies and aims to enhance safety in aged care and health service organisations. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Australian Commission On Safety And Quality In Health Care
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Recommendations for the control of carbapenemase-producing Enterobacterales
/quality-standards/our-care-your-hands-aboriginal-stories-about-approaching-end-life

In our care into your hands: Aboriginal stories about approaching the end of life

Guidance
Published date

This 2015 resource shares Aboriginal and Torres Strait Islander stories about approaching end of life, emphasising cultural practices and the role of storytelling in palliative care. It offers insight into supporting culturally sensitive care for people nearing the end of life.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

Author
External resource
Standard
5: Clinical Care
Outcomes
5.7: Palliative care and end-of-life care
In our care into your hands: Aboriginal stories about approaching the end of life
/quality-standards/european-wound-management-association-quality-standards

European Wound Management Association - Resource Library

Guidance

This resource library offers a collection of wound care materials, including publications, webinars, and e-learning modules, covering topics like wound healing, infection management, compression therapy, and advanced treatments. It provides resources for various target groups and is available in multiple languages.

This resource was developed internationally and therefore its applicability and usefulness may be limited.

Author
External resource
Standard
5: Clinical Care
Outcomes
5.5: Safety of clinical care services
European Wound Management Association - Resource Library
/quality-standards/flu-and-covid-19-vaccination-program

Flu and COVID-19 vaccination program

Guidance
Last Updated

This resource outlines the flu and COVID-19 vaccination program for residential aged care providers. It includes information about what services must do to take precautions to prevent and control the flu and COVID-19 and minimise infection-related risks. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Standard
5: Clinical Care, 2: The Organisation, 4: The Environment
Outcomes
5.2: Preventing and controlling infections in delivering clinical care services, 2.9: Human resource management, 4.2: Infection prevention and control
Flu and COVID-19 vaccination program
/quality-standards/national-aged-care-mandatory-quality-indicator-program-qi-program

National Aged Care Mandatory Quality Indicator Program (QI Program)

Guidance
Published date

This resource provides information on the National Aged Care Mandatory Quality Indicator Program (QI Program). The program gathers data on 11 quality indicators from residential aged care services to enhance care standards and outcomes for residents. It includes resources, quick guides, consultation papers, and surveys for improving quality indicators in both residential and in-home aged care services. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Standard
5: Clinical Care, 2: The Organisation
Outcomes
2.2a: Quality, safety and inclusion culture to support aged care workers to deliver quality care, 2.2b: Quality, safety and inclusion culture to support individuals, 2.3: Accountability, quality system and policies and procedures, 5.1: Clinical governance, 5.5: Safety of clinical care services
National Aged Care Mandatory Quality Indicator Program (QI Program)
/quality-standards/food-and-drink-your-aged-care-supporting-informed-choice-and-risk-staff-poster

Food and drink in your aged care - supporting informed choice and risk - staff poster

Poster
Published date

This resource provides guidance for aged care staff on supporting older people's informed choices regarding food and drink, even when those choices involve personal risks. It encourages staff to respect resident autonomy, provide information on risks, document decisions, and ensure access to professional advice, promoting dignity and quality of life in care settings. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

 

Author
Aged Care Quality & Safety Commission
Standard
1: The Individual, 3: The Care and Services, 6: Food and Nutrition, 7: The Residential Community
Outcomes
3.2: Delivery of funded aged care services, 1.3: Choice, independence and quality of life, 6.3: Provision of food and drinks, 7.1: Daily living
thumbnail food and drink poster
/quality-standards/about-food-nutrition-and-dining-hotline-provider-and-worker-fact-sheet

About the Food, Nutrition and Dining Hotline – provider and worker fact sheet

Fact sheet
Published date
Last Updated

This resource provides information about the Food, Nutrition, and Dining Hotline, which offers advice and addresses concerns regarding food and dining in aged care. It allows aged care providers, staff, residents, families, and carers to raise issues about nutrition, menu planning, and dining experiences to improve quality and care outcomes. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

Author
Aged Care Quality & Safety Commission
Standard
6: Food and Nutrition, 2: The Organisation
Outcomes
2.6a: Complaints and feedback management for aged care workers, 2.6b: Complaints and feedback management for individuals, 6.1: Partnering with individuals on food and drinks
First page of About the Food, Nutrition and Dining Hotline provider fact sheet.