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Quality Standards Resource Centre

The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which took effect from 1 November 2025. You can search for resources by using keywords, or filtering by standard, outcome and audience. Before using the Resource Centre, please read the terms of use.

Displaying 61 to 80 of 271 result(s)
/quality-standards/clinical-guidelines-dementia

Clinical guidelines for dementia

Guidance

This resource provides clinical practice guidelines and care principles for dementia, offering evidence-based recommendations for healthcare and aged care professionals. It includes a consumer companion guide and resources for training and implementation to improve dementia care across settings.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

Author
External resource
Standard
5: Clinical Care
Outcomes
5.6 Cognitive impairment  
Clinical guidelines for dementia
/quality-standards/pressure-injury-prevention-resources-clinicians

Pressure injury prevention - Resources for clinicians

Guidance

This resource provides education and tools for clinicians on pressure injury prevention, including risk assessment, prevention strategies, and management protocols. It offers flowcharts, classifications, and case examples to support consistent care. This resource applies to healthcare contexts outside of aged care.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

Author
External resource
Standard
5: Clinical Care
Outcomes
5.5: Safety of clinical care services
Pressure injury prevention - Resources for clinicians
/quality-standards/nutrition-and-hydration-eating-well-prevent-falls

Nutrition and hydration - Eating well to prevent falls

Guidance

This resource provides specifications for adult diets tailored to inpatient use in NSW hospitals, including allergy-specific and therapeutic requirements. Although intended for inpatients, it can serve as general guidance for dietitians and food service providers in creating meal plans for diverse health needs. This resource applies to healthcare contexts outside of aged care.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

Author
External resource
Standard
5: Clinical Care
Outcomes
5.5: Safety of clinical care services
Nutrition and hydration - Eating well to prevent falls
/quality-standards/my-healthy-home-home-health-factsheet-series

My healthy home: home health factsheet series

Fact sheet
Published date

This resource offers accessible health information for Aboriginal and Torres Strait Islander people on preventing illness in the home. It includes room-based fact sheets with actions to improve environmental health, available as individual sheets or a workbook. This resource includes state-specific information and therefore its applicability and usefulness may be limited.

Author
External resource
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.1a: Environment – services delivered in the individual’s home, 4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
My healthy home: home health factsheet series
/quality-standards/bedrooms-and-privacy

Bedrooms and privacy

Guidance
Last Updated

This resource offers guidance on maintaining personal identity for people with dementia by fostering respect, independence, and communication. It suggests environmental and social modifications to enhance dignity, such as personalising spaces, supporting mobility, and addressing unmet needs.

This resource was developed by a state/territory government or organisation, and therefore its applicability and usefulness may be limited.

Author
External resource
Standard
1: The Individual, 4: The Environment, 7: The Residential Community
Outcomes
1.2: Dignity, respect and privacy, 4.1b: Environment – services delivered other than in the individual’s home, 7.1: Daily living
Bedrooms and privacy
/quality-standards/emergency-plans-and-procedures

Emergency plans and procedures

Guidance

This resource outlines the requirement for all workplaces, including aged care facilities, to have an emergency plan under the model WHS laws. The plan must inform workers and visitors about what to do in emergencies, be easily accessible, and be regularly reviewed and updated to ensure effectiveness.

Guidance and requirements may differ across states and territories. Users are responsible for considering their individual circumstances and specific state-based regulations and legislation.

Author
External resource
Standard
2: The Organisation
Outcomes
2.10: Emergency and disaster management
Emergency plans and procedures
/quality-standards/digital-health

Digital Health

Guidance

This resource outlines how digital health technologies, including telehealth, electronic medication management, and My Health Record, can improve healthcare delivery. It focuses on enhancing communication, reducing readmissions, and providing better access to care, especially in remote areas.

Author
External resource
Standard
2: The Organisation
Outcomes
2.7: Information management
Digital Health
/quality-standards/not-profit-governance-principles

Not-for-Profit Governance Principles

Guidance
Published date

This resource outlines the Not-for-Profit Governance Principles, a framework designed to help not-for-profit organisations, including aged care providers, achieve good governance. It covers key areas such as board roles, stakeholder engagement, risk management, and organisational culture. The principles provide practical guidance to improve governance practices, ensuring accountability and sustainability in the sector.

Author
External resource
Standard
2: The Organisation
Outcomes
2.3: Accountability, quality system and policies and procedures
Not-for-Profit Governance Principles
/quality-standards/care-coordination

Care Coordination

Guidance
Last Updated

This resource offers practical guidance on effective care coordination, focusing on communication within multidisciplinary teams, continuity of care, and transition management. It provides tools for involving families in care planning and supports strategies for optimising palliative care and improving outcomes for people in aged care settings.

Author
External resource
Standard
3: The Care and Services, 7: The Residential Community
Outcomes
3.4: Planning and coordination of funded aged care services, 7.2: Transitions
Care Coordination
/quality-standards/communication-matters

Communication Matters

Video
Published date

This You Tube video emphasises the importance of communication for people in aged care, especially those with impairments. It advocates using varied methods, such as gestures and expressions, to make sure everyone can connect meaningfully, supporting dignity and autonomy.

Author
External resource
Standard
1: The Individual
Outcomes
1.3: Choice, independence and quality of life
Communication Matters
/quality-standards/physical-activity-guidelines-older-people

Physical activity guidelines for older people

Guidance

This resource provides physical activity guidelines for older people, highlighting the benefits of staying active. It recommends 30 minutes of moderate-intensity activity daily, including strength, flexibility, balance, and cardiovascular exercises. The document also provides tips for safely starting and maintaining an exercise routine to support healthy ageing.

Author
External resource
Standard
7: The Residential Community
Outcomes
7.1: Daily living
Physical activity guidelines for older people
/quality-standards/translating-and-interpreting-service-tis-national

Translating and Interpreting Service (TIS National)

Guidance, Tool

The Translating and Interpreting Service (TIS National) provides interpreting support for people with limited English proficiency and agencies requiring assistance to communicate with non-English-speaking clients. Services include telephone, on-site, and video interpreting, with options for both government and fee-paying clients across Australia.

Author
External resource
Standard
1: The Individual, 3: The Care and Services
Outcomes
1.1: Person-centred care, 3.3: Communicating for safety and quality
Translating and Interpreting Service (TIS National)
/quality-standards/covid-19-resource-kit

COVID-19 resource kit

Fact sheet, Guidance
Last Updated

This resource kit provides downloadable tools for businesses, including aged care, to manage COVID-19 risks. It includes checklists, posters, and infographics covering hygiene, physical distancing, cleaning, and response actions if a worker contracts COVID-19. These materials help workplaces implement safe practices and reduce the spread of the virus.

Author
External resource
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
COVID-19 resource kit
/quality-standards/overview-voluntary-assisted-dying

Overview of Voluntary Assisted Dying

Guidance
Last Updated

This resource provides an overview of voluntary assisted dying (VAD) in Australia, detailing eligibility criteria, procedures, and legal requirements. It covers how VAD laws vary across jurisdictions, safeguards in place, and responsibilities for health professionals and institutions. Health professionals can conscientiously object but may still have legal responsibilities.

Author
External resource
Standard
5: Clinical Care
Outcomes
5.7: Palliative care and end-of-life care
Overview of Voluntary Assisted Dying
/quality-standards/conformant-clinical-software-products

Conformant clinical software products

Guidance
Last Updated

This resource provides a register of conformant clinical software products that meet national digital health requirements, enabling functions like My Health Record access, health summary uploads, and prescription management. Organisations using the register should verify entries’ currency and accuracy as updates depend on software developers.

Author
External resource
Standard
2: The Organisation, 5: Clinical Care
Outcomes
2.7: Information management, 5.1: Clinical governance
Conformant clinical software products
/quality-standards/healthcare-provider-directory-hpd

Healthcare Provider Directory (HPD)

Tool
Last Updated

This resource explains the Healthcare Provider Directory (HPD), a service listing registered health care providers and organisations in the Healthcare Identifiers (HI) Service. It enables health professionals to access contact and specialty information for secure messaging, referrals, and discharge summaries.

Author
External resource
Standard
5: Clinical Care
Outcomes
5.1: Clinical governance
Healthcare Provider Directory (HPD)
/quality-standards/covid-19-information-workplaces-aged-care

COVID-19 Information for workplaces - Aged care

Guidance
Last Updated

This resource provides work health and safety (WHS) guidance for the aged care industry during COVID-19. It includes information on employer responsibilities, safe workplace practices, and compliance with public health directions. It supports aged care providers in managing COVID-19 risks across various settings, including residential, respite, and in-home care services.

Author
External resource
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
COVID-19 Information for workplaces - Aged care
/quality-standards/respiratory-syncytial-virus-rsv

Respiratory syncytial virus (RSV)

Guidance
Last Updated

This resource explains respiratory syncytial virus (RSV), a common and highly contagious virus that affects the airways and lungs. It outlines symptoms, prevention, and potential complications, especially for young children and older adults. It also provides information on diagnosis, treatment, and recently approved vaccines for at-risk groups.

Author
External resource
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Respiratory syncytial virus (RSV)
/quality-standards/covid-19-information-workplaces-general

COVID-19 Information for workplaces - General

Guidance
Last Updated

This resource provides guidance on minimising the spread of COVID-19, including aged care settings. It outlines vaccine information, risk assessments, physical distancing, hygiene and rapid antigen testing in the workplace. It also contains key resources such as signage, posters and translated information.

Author
External resource
Standard
4: The Environment
Outcomes
4.1b: Environment – services delivered other than in the individual’s home, 4.2: Infection prevention and control
COVID-19 Information for workplaces - General
/quality-standards/older-people-and-falls

Older people and falls

Guidance
Last Updated

This resource provides information on the causes, treatments, and prevention of falls in older people. It outlines risk factors, such as home hazards and health conditions, and offers practical tips for reducing falls, including lifestyle changes, home modifications, and medical assessments. The document emphasises the importance of fall prevention in aged care settings.

Author
External resource
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.1a: Environment – services delivered in the individual’s home, 5.5: Safety of clinical care services
Older people and falls