Quality Standards Resource Centre

This resource outlines the National Aboriginal and Torres Strait Islander Health Plan 2021–2031, which focuses on improving health outcomes through culturally safe, prevention-focused care. It emphasises addressing cultural and social determinants of health across the life course. The plan supports self-determination, eliminating racism, and fostering partnerships with community-controlled health services to make sure equitable access to health and wellbeing services. 

This resource outlines the National Agreement on Closing the Gap, focusing on improving life outcomes for Aboriginal and Torres Strait Islander peoples. It includes key areas for joint national action, prioritising cultural safety and addressing inequalities. The agreement encourages collaboration with communities to monitor progress and ensure accountability.

This resource offers guidance for aged care providers on implementing continuous quality improvement processes. It explains the ‘Plan, Do, Check, Act’ model to monitor and enhance care quality, using data and feedback to address issues. It also provides practical examples and tools to support providers in improving care and meeting regulatory requirements. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on open disclosure in healthcare, explaining what people should expect if harm occurs during care. It includes fact sheets in various languages and outlines how to prepare for open disclosure discussions. The resource aims to support transparent communication and improve care safety across healthcare settings, including aged care. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the Financial and Prudential Monitoring, Compliance and Intervention Framework for aged care providers. It aims to enhance financial transparency, requiring stricter reporting, oversight, and adherence to prudential standards. The framework helps ensure financial stability, protects refundable accommodation deposits, and supports the continuity of care in residential aged care. It includes phased implementation and future regulatory changes.

This resource provides user guides, quick reference materials, and videos to support aged care providers in using the Government Provider Management System (GPMS). It covers essential tasks such as managing user details, financial reporting, and service information. The GPMS ensures accurate and efficient data management for regulatory compliance and operational oversight in aged care services. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides an overview of the Government Provider Management System (GPMS), designed to simplify access to and reporting of information by aged care providers to the government. It includes user guides, fact sheets, and troubleshooting support for managing organisational details, notifications, and financial reporting in compliance with aged care requirements. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information and templates for the Quarterly Financial Report (QFR), required for approved aged care providers. It includes data definitions, templates, frequently asked questions, and guidance for reporting on finances, labour costs, and other operational data. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the key actions for health service organisations to deliver comprehensive care. It ensures care is provided continuously and collaboratively, aligning with the patient’s diagnoses, goals, and care plan. It promotes a person-centred, multidisciplinary approach, with staff training to support comprehensive care delivery. Applicable to multiple settings, including aged care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides guidance for reviewing and improving comprehensive care delivery. It outlines how to assess if care meets clinical and personal needs, mitigates risks, and achieves intended outcomes. Relevant to aged care, it helps clinicians and managers implement continuous quality improvement in care delivery processes. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This guide outlines anticipatory care planning for older adults, focusing on proactive and person-centred approaches. It details triggers for care planning, identifying vulnerability, medication management, and the use of 'as needed' (PRN) medicines for various conditions like allergic reactions, asthma, diabetes, falls, and palliative care. It includes specific recommendations for developing individualised care plans and appropriate interventions for maintaining health and quality of life.

This resource provides information on a mental health program for Aboriginal and Torres Strait Islander people. It includes funding for culturally appropriate mental health services, offering psychological therapies, complex care, and clinical coordination. The program integrates with other services such as drug and alcohol support and suicide prevention initiatives. 

This resource may refer to information that will be updated from 1 July 2025 to align with the new Aged Care Act and Quality Standards.

This guide discusses providing aged care in rural and remote communities, focusing on the unique needs of older residents, the role of GPs in care coordination, and overcoming challenges like limited services and workforce shortages. It covers building telehealth connections, establishing collaborative care models, and offers a checklist for newly arrived GPs to support quality care for older adults.

This resource examines mental health challenges in people living with dementia, covering complexities in diagnosing conditions like depression and anxiety. It provides evidence-based insights on therapeutic approaches, including music and cognitive therapies, and offers tools to aid aged care providers in supporting mental health in dementia care.

This resource discusses the role of goal setting in enhancing rehabilitation, reablement, and restorative care for older people. It highlights the value of involving older people in defining goals and the positive impact of goal setting on engagement, daily function, and quality of life.

This resource includes a series of YouTube videos developed by the Aged Care Quality and Safety Commission. Australian First Nations older people discuss good quality, culturally appropriate and safe aged care, including person-centred care, rights and how to speak up about care. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides guidance for aged care staff on supporting older people's informed choices regarding food and drink, even when those choices involve personal risks. It encourages staff to respect resident autonomy, provide information on risks, document decisions, and ensure access to professional advice, promoting dignity and quality of life in care settings. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This document outlines the development of behaviour support plans (BSPs) in aged care, focusing on person-centred assessments, identification of triggers, tailored strategies, and regular reviews. It highlights the involvement of healthcare professionals and adherence to care principles to effectively manage residents’ behavioural changes and improve their quality of life. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This resource offers guidance and tools for aged care providers on managing restrictive practices. It emphasises using restrictive practices as a last resort, obtaining informed consent, and developing behaviour support plans. The materials include fact sheets, regulatory updates, webinars, and decision-making tools to ensure compliance with legislation and promote person-centred care.

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

The new Financial and Prudential Standards will be introduced with the commencement of the new Aged Care Act. The new Standards set out the minimum requirements for good financial and prudential management of registered aged care providers. Registered providers must comply with the Financial and Prudential Standards that apply to them as a condition of their registration.