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Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.

Quality Standards Resource Centre

The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which take effect from 1 November 2025. The Resource Centre will be updated to reflect key changes made to the draft strengthened Standards. You can search for resources by using keywords, or filtering by standard, outcome, audience and theme. Before using the Resource Centre, please read the terms of use.

Displaying 81 to 100 of 100 result(s)
/quality-standards/fact-sheet-improving-antimicrobial-prescribing-through-selective-reporting-antimicrobials

Fact sheet - Improving antimicrobial prescribing through selective reporting of antimicrobials

Fact sheet
Published date
Last Updated

This fact sheet provides guidance on improving antimicrobial prescribing through selective reporting of antimicrobials for health service organisations and primary care providers. It includes information on diagnostic stewardship, definitions and the importance of selective reporting and other relevant information to support organisations and providers. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
 

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Infection prevention and control
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Fact sheet - Improving antimicrobial prescribing through selective reporting of antimicrobials
/quality-standards/medicines-use-older-people

Medicines use in older people

Guidance
Published date

This resource is chapter six of the Fourth Atlas 2021 of Healthcare Variations. The chapter examines medicines use in people aged 75 and over, focusing on polypharmacy, medication management reviews (MMRs), and proton pump inhibitor (PPI) dispensing. It highlights variations in medication use and recommends improving access to MMR services and interventions for safe, effective medication use in older populations. 

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Medication management
Standard
5: Clinical Care
Outcomes
5.3: Safe and quality use of medicines
Medicines use in older people
/quality-standards/nsqhs-standards-user-guide-aboriginal-and-torres-strait-islander-health

NSQHS Standards User guide for Aboriginal and Torres Strait Islander health

Guidance
Published date
Last Updated

The resource provides a guide for health service organisations to improve care for Aboriginal and Torres Strait Islander people, focusing on 6 specific actions. It highlights strategies to build partnerships, enhance cultural competency, and ensure equitable, safe, and high-quality care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Person-centred care, Delivering comprehensive care and services
Standard
1: The Individual, 3: The Care and Services
Outcomes
1.1: Person-centred care, 3.2: Delivery of funded aged care services
NSQHS Standards User guide for Aboriginal and Torres Strait Islander health
/quality-standards/open-disclosure-resources-consumers

Open Disclosure resources for consumers

Guidance
Last Updated

This resource provides information on open disclosure in healthcare, explaining what people should expect if harm occurs during care. It includes fact sheets in various languages and outlines how to prepare for open disclosure discussions. The resource aims to support transparent communication and improve care safety across healthcare settings, including aged care. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Feedback and complaints management system, Accountability and quality system
Standard
2: The Organisation
Outcomes
2.6b: Complaints and feedback management for individuals, 2.3: Accountability, quality system and policies and procedures
Open Disclosure resources for consumers
/quality-standards/implementing-comprehensive-care-standard-clinical-assessment-and-diagnosis

Implementing the Comprehensive Care Standard - Clinical assessment and diagnosis

Guidance
Published date

This document provides guidance on implementing the clinical assessment and diagnosis element of the Comprehensive Care Standard (National Safety and Quality Health Service Standards). It helps clinicians identify a person’s conditions or needs through examination and investigation. The resource supports safe, patient-centred care, improving diagnostic accuracy and promoting teamwork in healthcare settings, including aged care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Care coordination and transitions, Assessment and planning, Delivering comprehensive care and services
Standard
5: Clinical Care, 3: The Care and Services
Outcomes
5.4: Comprehensive care, 3.1 Assessment and planning
Implementing the Comprehensive Care Standard - Clinical assessment and diagnosis
/quality-standards/comprehensive-care-element-5-deliver-comprehensive-care-actions-health-service-organisations

Comprehensive Care - Element 5: Deliver comprehensive care - Actions for health service organisations

Fact sheet
Published date

This resource outlines the key actions for health service organisations to deliver comprehensive care. It ensures care is provided continuously and collaboratively, aligning with the patient’s diagnoses, goals, and care plan. It promotes a person-centred, multidisciplinary approach, with staff training to support comprehensive care delivery. Applicable to multiple settings, including aged care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Care coordination and transitions, Delivering comprehensive care and services
Standard
5: Clinical Care, 3: The Care and Services
Outcomes
5.4: Comprehensive care, 3.2: Delivery of funded aged care services
Comprehensive Care - Element 5: Deliver comprehensive care - Actions for health service organisations
/quality-standards/implementing-comprehensive-care-standard-review-and-improve-comprehensive-care-delivery

Implementing the Comprehensive Care Standard - Review and improve comprehensive care delivery

Guidance
Published date

This resource provides guidance for reviewing and improving comprehensive care delivery. It outlines how to assess if care meets clinical and personal needs, mitigates risks, and achieves intended outcomes. Relevant to aged care, it helps clinicians and managers implement continuous quality improvement in care delivery processes. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Delivering comprehensive care and services
Standard
5: Clinical Care, 3: The Care and Services
Outcomes
3.2: Delivery of funded aged care services, 5.4: Comprehensive care
Implementing the Comprehensive Care Standard - Review and improve comprehensive care delivery
/quality-standards/nsqmhcmo-standards-guide-service-providers

NSQMHCMO Standards Guide for Service Providers

Guidance
Published date

This guide helps service providers implement the National Safety and Quality Mental Health Standards for Community Managed Organisations. It covers governance, care models, and quality systems. While focused on mental health services, elements like governance and quality may be relevant to aged care. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Clinical safety, Assessment and planning
Standard
5: Clinical Care, 3: The Care and Services
Outcomes
5.5: Safety of clinical care services, 3.1 Assessment and planning
NSQMHCMO Standards Guide for Service Providers
/quality-standards/aseptic-technique

Aseptic technique

Guidance
Last Updated

This resource provides information on aseptic techniques to support service provides adapt practices to protect patients from healthcare-associated infections and healthcare workers from contact with blood, body fluid and body tissue. It provides guides for implementation, principles of aseptic technique and safe use of chlorhexidine. 

This resource may refer to information that will be updated from 1 July 2025 to align with the new Aged Care Act and Quality Standards.

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Infection prevention and control
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Aseptic technique
/quality-standards/infection-prevention-and-control-poster-airborne-precautions-poster

Infection Prevention and Control Poster - Airborne precautions poster

Poster
Published date

This poster outlines airborne precautions, in addition to standard precautions, for infection prevention and control. It provides guidance on preventing transmission of infectious agents through airborne droplet nuclei using personal protective equipment (PPE), negative pressure rooms, and limiting patient movement to reduce infection risks​. 

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Infection prevention and control
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Infection Prevention and Control Poster - Airborne precautions poster
/quality-standards/infection-prevention-and-control-poster-combined-airborne-and-contact-precautions

Infection Prevention and Control Poster – Combined airborne and contact precautions

Poster
Published date

This poster provides guidance on combined airborne and contact precautions for infection prevention and control. It includes information on using personal protective equipment (PPE) and other measures to minimise the spread of infectious agents transmitted through both airborne particles and direct contact. 

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Infection prevention and control
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Infection Prevention and Control Poster – Combined airborne and contact precautions
/quality-standards/break-chain-infection-poster

Break The Chain of Infection Poster

Poster
Published date

This poster outlines key steps to break the chain of infection, including staying home if unwell, physical distancing, frequent handwashing, cleaning surfaces, and covering coughs or sneezes. It aims to prevent the spread of respiratory infections and supports infection prevention practices in healthcare settings. 

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Infection prevention and control
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Break The Chain of Infection Poster
/quality-standards/national-infection-control-guidance-non-tuberculous-mycobacterium-infections-associated-heater-cooler-devices

National Infection Control Guidance Non-tuberculous Mycobacterium infections associated with heater-cooler devices

Guidance
Published date

This guidance addresses the infection risks associated with heater-cooler devices, particularly Non-tuberculous Mycobacterium infections. It provides recommendations for Australian healthcare organisations on managing these risks, including using safety notices and infection control guidelines. It should be used alongside state and territory health advice​. This resource may apply to healthcare contexts outside of aged care and please consider the applicability of this resource to your care setting.

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Infection prevention and control
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
National Infection Control Guidance Non-tuberculous Mycobacterium infections associated with heater-cooler devices
/quality-standards/infection-prevention-and-control-poster-droplet-precautions-addition-standard-precautions-poster

Infection Prevention and Control Poster - Droplet precautions, in addition to standard precautions poster

Poster
Published date

This resource is a poster on droplet precautions, in addition to standard precautions, for infection prevention. It outlines measures to prevent the transmission of infectious agents spread through respiratory droplets, such as using appropriate personal protective equipment (PPE), patient placement, and minimising patient transport. This resource may apply to healthcare contexts outside of aged care. Please consider the applicability of this resource to your care setting.

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Infection prevention and control
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Infection Prevention and Control Poster - Droplet precautions, in addition to standard precautions poster
/quality-standards/preventing-and-controlling-infections-standard

Preventing and Controlling Infections Standard

Guidance
Published date

The Preventing and Controlling Infections Standard (National Safety and Quality Health Service Standards) outlines infection prevention and control strategies, antimicrobial stewardship, the safe use of resources, and evidence-based practices. It aims to minimise infection risks and ensure the safety of people receiving care and workforce members. It also supports compliance with infection control standards in healthcare and aged care settings. This resource may apply to healthcare contexts outside of aged care and please consider the applicability of this resource to your care setting.

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Infection prevention and control
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Preventing and Controlling Infections Standard
/quality-standards/infection-prevention-and-control-poster-combined-contact-and-droplet-precautions

Infection Prevention and Control Poster – Combined contact and droplet precautions

Poster
Published date

This poster outlines combined contact and droplet precautions for infection prevention and control, in addition to standard precautions. It provides guidance on the use of personal protective equipment (PPE) and other measures to reduce the transmission of infectious agents through direct contact and respiratory droplets​. 

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Infection prevention and control
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Infection Prevention and Control Poster – Combined contact and droplet precautions
/quality-standards/infection-prevention-and-control-poster-contact-precautions-poster

Infection Prevention and Control Poster - Contact precautions poster

Poster
Published date

This poster outlines contact precautions for infection prevention and control, in addition to standard precautions. It provides guidance on preventing the transmission of infectious agents through direct or indirect contact. Key elements include using personal protective equipment, proper patient placement, and minimising patient movement​. This resource may apply to healthcare contexts outside of aged care. Please consider the applicability of this resource to your care setting.

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Infection prevention and control
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Infection Prevention and Control Poster - Contact precautions poster
/quality-standards/infection-prevention-and-control-poster-standard-precautions-poster

Infection Prevention and Control Poster - Standard precautions poster

Poster
Published date

This resource is a poster on standard precautions for infection prevention and control in healthcare. It outlines essential practices such as hand hygiene, personal protective equipment use, environmental cleaning, and waste management. The poster helps healthcare workers minimise infection risks and maintain safe care environments. This resource may apply to healthcare contexts outside of aged care. Please consider the applicability of this resource to your care setting.

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Infection prevention and control
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Infection Prevention and Control Poster - Standard precautions poster
/quality-standards/recommendations-control-carbapenemase-producing-enterobacterales

Recommendations for the control of carbapenemase-producing Enterobacterales

Guidance
Published date

This resource provides guidance on preventing and managing carbapenemase-producing Enterobacterales (CPE) in healthcare. It covers screening, outbreak control, and environmental cleaning, helping to reduce antimicrobial resistance. The resource supports infection control policies and aims to enhance safety in aged care and health service organisations. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Infection prevention and control
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Recommendations for the control of carbapenemase-producing Enterobacterales
/quality-standards/infection-prevention-and-control-acsqh

Infection prevention and control - ACSQH

Guidance
Published date

This resource provides guidelines to reduce infection transmission risks in healthcare settings. It provides information on standard and transmission-based precautions, specific diseases or conditions, other infection prevention and control strategies and promotional resources practices such as hand hygiene, use of personal protective equipment, and environmental cleaning. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Infection prevention and control
Standard
5: Clinical Care, 4: The Environment
Outcomes
5.2: Preventing and controlling infections in delivering clinical care services, 4.2: Infection prevention and control
Infection prevention and control