The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which took effect from 1 November 2025. You can search for resources by using keywords, or filtering by standard, outcome and audience. Before using the Resource Centre, please read the terms of use.
Flu and COVID-19 vaccination program
This resource outlines the flu and COVID-19 vaccination program for residential aged care providers. It includes information about what services must do to take precautions to prevent and control the flu and COVID-19 and minimise infection-related risks. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
National Aged Care Mandatory Quality Indicator Program (QI Program)
This resource provides information on the National Aged Care Mandatory Quality Indicator Program (QI Program). The program gathers data on 11 quality indicators from residential aged care services to enhance care standards and outcomes for residents. It includes resources, quick guides, consultation papers, and surveys for improving quality indicators in both residential and in-home aged care services.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Renewal of registration audit guide
This guide helps you prepare for and take part in a renewal of registration audit.
It describes:
- the purpose of audits and how they inform (help us make) registration decisions
- the 3 stages of the audit process (initiation, delivery, reporting)
- what to expect and what to do at each stage
- the types of evidence we consider during audits
- how we define our audit ratings
- the audit tools we use
- other relevant resources.
Renewal of registration audit guide (PDF 471.25 KB)
Variation of registration audit
This guide helps you prepare for and take part in a variation of registration audit.
It describes:
- the purpose of audits and how they inform (help us make) registration decisions
- the 3 stages of the audit process (initiation, delivery, reporting)
- what to expect and what to do at each stage
- the types of evidence we consider during audits
- how we define our audit ratings
- the audit tools we use
- other relevant resources.
Variation of registration audit (PDF 434.03 KB)
Better Practice Complaint Handling Guide
This resource provides best practice guidance for handling complaints within public service agencies and private providers. It outlines the principles for creating an effective, customer-focused complaint system, including steps for logging, resolving, and communicating complaints. The guide also provides insights on staff training, performance benchmarks, and systemic improvement to enhance service quality and public trust, with relevance for aged care providers ensuring fair and transparent complaint resolution processes.
The new Financial and Prudential Standards
The new Financial and Prudential Standards will be introduced with the commencement of the new Aged Care Act. The new Standards set out the minimum requirements for good financial and prudential management of registered aged care providers. Registered providers must comply with the Financial and Prudential Standards that apply to them as a condition of their registration.
The new Financial and Prudential Standards (PDF 1.59 MB)
First Nations - Stakeholder Communications Toolkit
This Toolkit is designed for First Nations stakeholders including providers, workers and others involved in providing aged care services for First Nations people. We’ve developed it to make it easy for you to share relevant resources with your networks and members
Managing worker risk policy
Our Managing Worker Risk Policy explains our approach in detecting, assessing and responding to risks arising from the actions, inactions and behaviours of workers.
This policy includes information about:
Managing worker risk policy (PDF 386.18 KB)
Statement of Rights - Workers
This resource provides information for providers about the Statement of Rights. The Statement of Rights promote quality and safe care for older persons accessing, or seeking to access, funded aged care services. The rights help to ensure that older people and their needs are at the centre of the new aged care system.
This page includes information about what the Statement of Rights means for providers, and has links to additional resources about the rights, including videos and fact sheets.
Statement of Rights - Providers
This resource provides information for providers about the Statement of Rights. The Statement of Rights promote quality and safe care for older persons accessing, or seeking to access, funded aged care services. The rights help to ensure that older people and their needs are at the centre of the new aged care system.
This page includes information about what the Statement of Rights means for providers, and has links to additional resources about the rights, including videos and fact sheets.
Provider governance
This page outlines governance requirements for registered aged care providers. It includes governance obligations, information about the Governing for Reform in Aged Care Program and guidance on key processes and definitions.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
RACGP aged care clinical guide (Silver Book) - Part C - Organisational approaches to aged care
This guide provides guidance on different systems and tools that can be used in residential aged care and community settings. It includes topics such as clinical handover and continuity of care (medication management), information technology systems, My Aged Care, quality improvement, and more. This resource complements Part A: Common clinical conditions in aged care and Part B: General approaches to aged care of the RACGP aged care clinical guide (Silver Book).
National Aged Care Advocacy Program (NACAP)
This resource outlines the National Aged Care Advocacy Program (NACAP), which provides free and confidential advocacy services to older people receiving government-subsidised aged care. It helps people understand their rights, navigate the aged care system, and resolve issues. It also offers education and support to aged care providers to ensure they uphold these rights.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
