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Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.

Quality Standards Resource Centre

The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which take effect from 1 November 2025. The Resource Centre will be updated to reflect key changes made to the draft strengthened Standards. You can search for resources by using keywords, or filtering by standard, outcome, audience and theme. Before using the Resource Centre, please read the terms of use.

Displaying 121 to 140 of 431 result(s)
/quality-standards/ageing-and-dual-sensory-loss

Ageing and dual sensory loss

Guidance

This resource provides information and strategies for supporting older adults with age-related dual sensory loss or deafblindness. It includes a resource booklet and video developed to help aged care workers understand and address the needs of people with combined vision and hearing impairments to reduce isolation and enhance care.

Author
External resource
Key Theme
Clinical safety
Standard
5: Clinical Care
Outcomes
5.5: Safety of clinical care services
Ageing and dual sensory loss
/quality-standards/pain-residential-aged-care-facilities-management-strategies-resources

Pain in Residential Aged Care Facilities: Management Strategies - Resources

Guidance

This resource provides downloadable tools to support the management of pain in residential aged care facilities. It covers comprehensive pain assessment, pain management strategies for communicative and non-communicative residents, complementary therapies, opioid considerations, and quality indicators, aiming to enhance care practices and improve residents' quality of life.

Author
External resource
Key Theme
Clinical safety
Standard
5: Clinical Care
Outcomes
5.5: Safety of clinical care services
Pain in Residential Aged Care Facilities: Management Strategies - Resources
/quality-standards/mob-smiles-resources-and-articles-created-aboriginal-and-torres-strait-islander-australians

Mob Smiles - Resources and articles created for Aboriginal and Torres Strait Islander Australians

Guidance

This resource, Mob Smiles, provides culturally appropriate oral health information for Aboriginal and Torres Strait Islander people. It includes brochures, posters, and fact sheets tailored for different life stages such as children, teenagers, elders, and pregnant women. The content focuses on dental care, healthy habits, and oral health education.

Author
External resource
Key Theme
Clinical safety
Standard
5: Clinical Care
Outcomes
5.5: Safety of clinical care services
Mob Smiles - Resources and articles created for Aboriginal and Torres Strait Islander Australians
/quality-standards/how-talk-about-dementia

How to talk about dementia

Guidance
Last Updated

This resource provides guidance on using accurate, respectful, and non-stigmatising language when discussing dementia. It emphasises avoiding negative terms, promoting dignity, and listening to individuals' preferences. It includes suggestions for talking about dementia symptoms, behaviour, and the impacts of dementia on individuals and their families, promoting understanding and reducing discrimination.

Author
External resource
Key Theme
Delivering comprehensive care and services
Standard
3: The Care and Services
Outcomes
3.3: Communicating for safety and quality
/quality-standards/racgp-aged-care-clinical-guide-silver-book-part-palliative-and-end-life-care

RACGP aged care clinical guide (Silver Book) - Part A - Palliative and end-of-life care

Guidance
Last Updated

This guide focuses on palliative and end-of-life care, detailing general principles, illness trajectories, the role of general practitioners, and practical recommendations for patient-cantered care. It provides consensus-based guidelines for initiating advance care planning, symptom management, team-based end-of-life care, medication use, and supporting both patients and their families. It includes information on the transition from chronic disease treatment to a palliative approach and includes tools for clinical decision-making.

Author
External resource
Key Theme
Palliative and end of life care
Standard
5: Clinical Care
Outcomes
5.7: Palliative care and end-of-life care
RACGP aged care clinical guide (Silver Book) - Part A - Palliative and end-of-life care
/quality-standards/racgp-aged-care-clinical-guide-silver-book-part-b-palliative-care-approach

RACGP aged care clinical guide (Silver Book) - Part B - Palliative care approach

Guidance
Last Updated

This guide outlines a palliative care approach for patients with life-limiting conditions, focusing on improving quality of life through early assessment, pain relief, and addressing psychosocial and spiritual needs. It describes the role of general practitioners in delivering person-centred care, engaging families, and ensuring collaborative, holistic support in both residential aged care and community settings.

Author
External resource
Key Theme
Palliative and end of life care
Standard
5: Clinical Care
Outcomes
5.7: Palliative care and end-of-life care
RACGP aged care clinical guide (Silver Book) - Part B - Palliative care approach
/quality-standards/racgp-aged-care-clinical-guide-silver-book-part-common-clinical-conditions-aged-care

RACGP aged care clinical guide (Silver Book) - Part A - Common clinical conditions in aged care

Guidance
Last Updated

This guide serves as a reference for general practitioners managing common clinical conditions in aged care. It includes principles of diagnosis, management, and patient-centred care, with considerations for multimorbidity, polypharmacy, and palliative care. The guide aims to support tailored healthcare plans based on individual patient needs in residential and community settings.

Author
External resource
Standard
5: Clinical Care
RACGP aged care clinical guide (Silver Book) - Part A - Common clinical conditions in aged care
/quality-standards/racgp-aged-care-clinical-guide-silver-book-part-medication-management

RACGP aged care clinical guide (Silver Book) - Part A - Medication management

Guidance
Last Updated

This guide covers medication management in aged care, addressing the use of multiple medications, reviewing prescriptions, and the role of multidisciplinary teams. It outlines principles for safe medication practices, deprescribing, administering medication, managing adverse events, and conducting medication reviews. It also provides guidelines for storage, disposal, and modification of medications.

Author
External resource
Key Theme
Medication management
Standard
5: Clinical Care
Outcomes
5.3: Safe and quality use of medicines
RACGP aged care clinical guide (Silver Book) - Part A - Medication management
/quality-standards/racgp-aged-care-clinical-guide-silver-book-part-b-families-and-carers

RACGP aged care clinical guide (Silver Book) - Part B - Families and carers

Guidance
Last Updated

This guide focuses on the role of families and carers in supporting older adults, covering topics like consent, communication, self-care, and bereavement support. It includes practical advice on involving carers in healthcare planning, respecting patient confidentiality, and resources for additional support, ensuring comprehensive care for both patients and carers.

Author
External resource
Key Theme
Care coordination and transitions
Standard
3: The Care and Services
Outcomes
3.4: Planning and coordination of funded aged care services
RACGP aged care clinical guide (Silver Book) - Part B - Families and carers
/quality-standards/what-dignity-risk-consumer-resources

What is dignity of risk? consumer resources

Guidance, Guides, Poster
Published date

The Commission has developed a number of resources to help aged care consumers understand what dignity of risk is and what actions you should expect from your provider. The dignity of risk is another way of saying you have the right to live the life you choose.

Author
Aged Care Quality & Safety Commission
Key Theme
Choice, independence and quality of life, Delivering comprehensive care and services
Standard
1: The Individual, 7: The Residential Community
Outcomes
1.3: Choice, independence and quality of life, 7.1: Daily living
3 circles(purple an elderly lady with a thinking bubble which says make sure you understand the risks to you and others, orange circle with 2 ladies with speech bubbles wit the words work with you to manage those risks, yellow green circle with a speech bubble one of them has a heart and the other is a blank speech bubble and has the words respect your decision) with on a teal background .
/quality-standards/racgp-aged-care-clinical-guide-silver-book-part-faecal-incontinence

RACGP aged care clinical guide (Silver Book) - Part A - Faecal incontinence

Guidance
Last Updated

This guide addresses the assessment and management of urinary incontinence in older adults. It outlines a stepwise approach to evaluation, including identifying transient causes, detailed history-taking, medication review, and focused examination. It provides information on management including lifestyle measures, medications, bladder drainage options, and potential referral to specialists based on individual needs and the type of incontinence.

Author
External resource
Key Theme
Clinical safety
Standard
5: Clinical Care
Outcomes
5.5: Safety of clinical care services
RACGP aged care clinical guide (Silver Book) - Part A - Faecal incontinence
/quality-standards/racgp-aged-care-clinical-guide-silver-book-part-urinary-incontinence

RACGP aged care clinical guide (Silver Book) - Part A - Urinary incontinence

Guidance
Last Updated

This guide addresses the assessment and management of urinary incontinence in older adults. It outlines a stepwise approach to evaluation, including identifying transient causes, detailed history-taking, medication review, and focused examination. It provides information on management including lifestyle measures, medications, bladder drainage options, and potential referral to specialists based on individual needs and the type of incontinence.

Author
External resource
Key Theme
Clinical safety
Standard
5: Clinical Care
Outcomes
5.5: Safety of clinical care services
RACGP aged care clinical guide (Silver Book) - Part A - Urinary incontinence
/quality-standards/racgp-aged-care-clinical-guide-silver-book-part-falls

RACGP aged care clinical guide (Silver Book) - Part A - Falls

Guidance
Last Updated

This guide covers fall prevention and management in older adults, focusing on assessing fall risks, involving multidisciplinary teams (e.g. physiotherapists, occupational therapists), and recommending both non-pharmacological and pharmacological interventions. It includes steps for post-fall assessments, medication review, and strategies for preventing injuries, with a comprehensive approach to improving outcomes in aged care.
 

Author
External resource
Key Theme
Clinical safety
Standard
5: Clinical Care
Outcomes
5.5: Safety of clinical care services
RACGP aged care clinical guide (Silver Book) - Part A - Falls
/quality-standards/racgp-aged-care-clinical-guide-silver-book-part-mental-health

RACGP aged care clinical guide (Silver Book) - Part A - Mental health

Guidance
Last Updated

This guide addresses mental health in older adults, including social isolation, depression, anxiety, suicide risk, bipolar disorder, and schizophrenia. It provides consensus-based recommendations for tailored interventions, diagnosis through validated assessments, and management strategies that combine clinical and non-clinical approaches.

Author
External resource
Key Theme
Clinical safety
Standard
5: Clinical Care
Outcomes
5.5: Safety of clinical care services
RACGP aged care clinical guide (Silver Book) - Part A - Mental health
/quality-standards/racgp-aged-care-clinical-guide-silver-book-part-dermatology

RACGP aged care clinical guide (Silver Book) - Part A - Dermatology

Guidance
Last Updated

This guide provides recommendations for dermatological care in older adults, addressing skin integrity, sun damage, bruising, and wound management. It highlights factors affecting skin health, like systemic disease, medication, and environmental exposure. It recommends regular skin assessments, non-pharmacological interventions, moisturisation, and tailored approaches for managing conditions like ulcers, pruritus, and skin cancer in aged care settings.

Author
External resource
Key Theme
Clinical safety
Standard
5: Clinical Care
Outcomes
5.5: Safety of clinical care services
RACGP aged care clinical guide (Silver Book) - Part A - Dermatology
/quality-standards/racgp-aged-care-clinical-guide-silver-book-part-pain

RACGP aged care clinical guide (Silver Book) - Part A - Pain

Guidance
Last Updated

This guide provides strategies for managing pain in older adults in aged care, focusing on assessment, non-pharmacological treatments, and pharmacological interventions. It includes practice points on appropriate medication use, considerations for pain assessment tools, and recommendations for safe management, including tailored care and treatment monitoring to improve quality of life.

Author
External resource
Key Theme
Clinical safety
Standard
5: Clinical Care
Outcomes
5.5: Safety of clinical care services
RACGP aged care clinical guide (Silver Book) - Part A - Pain
/quality-standards/racgp-aged-care-clinical-guide-silver-book-part-polypharmacy

RACGP aged care clinical guide (Silver Book) - Part A - Polypharmacy

Guidance
Last Updated

This guide addresses polypharmacy in aged care, focusing on identifying inappropriate prescribing and reviewing all medications, including prescription, over-the-counter and complementary and alternative medicines. It includes recommendations for reducing medication use through deprescribing, ensuring medication safety, and regular review of renal and hepatic functions. Tools such as Beers Criteria and other screening frameworks are provided to support optimal medication management in older adults.

Author
External resource
Key Theme
Medication management
Standard
5: Clinical Care
Outcomes
5.3: Safe and quality use of medicines
RACGP aged care clinical guide (Silver Book) - Part A - Polypharmacy
/quality-standards/racgp-aged-care-clinical-guide-silver-book-part-deprescribing

RACGP aged care clinical guide (Silver Book) - Part A - Deprescribing

Guidance
Last Updated

This guide focuses on deprescribing in aged care, aiming to reduce unnecessary or potentially harmful medications. It provides a framework for reviewing medication, assessing risks and benefits, developing tapering plans, and involving multidisciplinary teams. It provides recommendations including; patient-cantered communication, establishing written plans for medication withdrawal, and monitoring outcomes to improve quality of life.

Author
External resource
Key Theme
Medication management
Standard
5: Clinical Care
Outcomes
5.3: Safe and quality use of medicines
/quality-standards/racgp-aged-care-clinical-guide-silver-book-part-b-abuse-older-people

RACGP aged care clinical guide (Silver Book) - Part B - Abuse of older people

Guidance
Last Updated

This resource provides guidance on recognising, assessing, and managing abuse of older people in various settings, including residential aged care. It covers types of abuse (financial, emotional, physical, sexual, neglect), risk factors, barriers to disclosure, and steps for prevention. The document also includes recommendations for safety planning, intervention strategies, and resources for support across Australian states and territories.

Author
External resource
Key Theme
Incident management system
Standard
2: The Organisation
Outcomes
2.5: Incident management
RACGP aged care clinical guide (Silver Book) - Part B - Abuse of older people
/quality-standards/home-medicines-review

Home Medicines Review

Guidance

This resource provides information on the Home Medicines Review (HMR) program, designed to support the safe and effective use of medicines for patients at home. It outlines the process, eligibility criteria, program variations, claiming and payments, rural loading allowance, and guidance for pharmacists and healthcare providers involved in medication reviews

Author
External resource
Key Theme
Medication management
Standard
5: Clinical Care
Outcomes
5.3: Safe and quality use of medicines
Home Medicines Review