Quality Standards Resource Centre

This resource provides information and templates for the Quarterly Financial Report (QFR), required for approved aged care providers. It includes data definitions, templates, frequently asked questions, and guidance for reporting on finances, labour costs, and other operational data. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information about the aged care workforce, highlighting opportunities for those interested in joining the sector. It details available programs such as scholarships, training, and clinical placements for nurses and aged care workers. It also includes initiatives to support the growth, training, and development of the aged care workforce to ensure quality care for older adults. 

This resource may refer to information that will be updated from 1 July 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on the Council on the Ageing (COTA) Australia's work, including advocacy, policy priorities, and resources for older adults. It highlights key areas such as dental care affordability, aged care reform, and independence for seniors. The site offers publications, submissions to inquiries, and the Aged Care Visitors Code, relevant for aged care providers and consumers.

This resource provides information about privacy rights in aged care, explaining how personal information is collected, used, and protected. It outlines privacy laws and principles governing the handling of personal data, including when information can be shared. The resource also links to privacy notices and policies for further details. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the privacy policy for handling personal information through My Aged Care services. It explains how personal data is collected, used, and shared, ensuring compliance with the Privacy Act 1988. The document provides details on consent, data protection measures, and rights to access or correct personal information.

This resource provides the National Boards' Code of Conduct, outlining the expected professional behaviour and ethical standards for registered health practitioners. It serves as a regulatory framework to ensure safe, ethical care, helping practitioners understand their responsibilities. The document is important for all registered practitioners to ensure they comply with these standards across healthcare settings.

This resource provides information on a mental health program for Aboriginal and Torres Strait Islander people. It includes funding for culturally appropriate mental health services, offering psychological therapies, complex care, and clinical coordination. The program integrates with other services such as drug and alcohol support and suicide prevention initiatives. 

This resource may refer to information that will be updated from 1 July 2025 to align with the new Aged Care Act and Quality Standards.

This guide discusses providing aged care in rural and remote communities, focusing on the unique needs of older residents, the role of GPs in care coordination, and overcoming challenges like limited services and workforce shortages. It covers building telehealth connections, establishing collaborative care models, and offers a checklist for newly arrived GPs to support quality care for older adults.

This video explains the concept of dignity of risk in aged care, emphasising that older people have the right to make their own choices, even when those choices involve risks. It provides examples of how care providers can support decision-making while promoting safety and respect for individual autonomy. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the rights of people receiving aged care, including the right to safe, high-quality care, dignity, independence, and privacy. It also covers steps for addressing concerns, accessing advocacy, and using the Charter of Aged Care Rights as a foundation for understanding and exercising these rights. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource describes the advocacy support available for people receiving government-funded aged care, provided through the National Aged Care Advocacy Program. It outlines the role of advocates in assisting with understanding services, managing rights, addressing concerns, and learning self-advocacy skills, supporting respectful and fair treatment in aged care.

This resource outlines common barriers faced by diverse groups in accessing aged care services, including communication challenges, social isolation, experiences of trauma, grief and loss, and social exclusion. It provides guidance on addressing these issues to make sure equitable access to services for all older people.

This resource discusses the role of goal setting in enhancing rehabilitation, reablement, and restorative care for older people. It highlights the value of involving older people in defining goals and the positive impact of goal setting on engagement, daily function, and quality of life.

This resource includes a series of YouTube videos developed by the Aged Care Quality and Safety Commission. Australian First Nations older people discuss good quality, culturally appropriate and safe aged care, including person-centred care, rights and how to speak up about care. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource is about the Silver Rainbow project to improve the experiences of LGBTI people as they age and enter aged care. The resource offers resources and training information to support the health and wellbeing of LGBTIQ+ older people. It also includes relevant reports and papers, such as government submissions.

This resource outlines the flu and COVID-19 vaccination program for residential aged care providers. It includes information about what services must do to take precautions to prevent and control the flu and COVID-19 and minimise infection-related risks. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides guidance for aged care staff on supporting older people's informed choices regarding food and drink, even when those choices involve personal risks. It encourages staff to respect resident autonomy, provide information on risks, document decisions, and ensure access to professional advice, promoting dignity and quality of life in care settings. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This resource provides information about the Food, Nutrition, and Dining Hotline, which offers advice and addresses concerns regarding food and dining in aged care. It allows aged care providers, staff, residents, families, and carers to raise issues about nutrition, menu planning, and dining experiences to improve quality and care outcomes. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This resource provides a communications kit to help promote the Food, Nutrition, and Dining Hotline. It includes social media posts, fact sheets, and videos to support providers in raising awareness of the hotline, which offers advice, information, and assistance on food, nutrition, and dining-related matters in aged care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This resource provides a checklist to help aged care providers ensure their incident management systems meet regulatory requirements. It outlines key responsibilities, reporting processes, and steps to review and manage incidents effectively, aligning with the Serious Incident Response Scheme (SIRS) guidelines​.

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.