The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which take effect from 1 November 2025. The Resource Centre will be updated to reflect key changes made to the draft strengthened Standards. You can search for resources by using keywords, or filtering by standard, outcome, audience and theme. Before using the Resource Centre, please read the terms of use.
Part 3 - Aged care rights and principles
This resource is available on the Parliament of Australia website. It includes information about aged care rights and principles, including the Statement of Rights. The Statement of Rights outlines the rights that older people will have when accessing aged care services.
Good Spirit Good Life - a Quality of life framework
This resource describes the Good Spirit Good Life (GSGL) framework for assessing the quality of life of older Aboriginal people, focusing on culturally important factors such as connection to Country, family, and spirituality. It includes tools for both self-reporting and carer-assisted reporting.
This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.
Better Together: A practical guide to effective engagement with older people
This resource offers practical guidance on effective engagement with older people, highlighting diverse communication methods, cultural sensitivity, and inclusive strategies to capture meaningful input. It supports collaborative relationships and respectful dialogue with older people in decision-making processes.
This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.
Translating and Interpreting Service (TIS National)
The Translating and Interpreting Service (TIS National) provides interpreting support for people with limited English proficiency and agencies requiring assistance to communicate with non-English-speaking clients. Services include telephone, on-site, and video interpreting, with options for both government and fee-paying clients across Australia.
Trauma-informed Care and Practice Organisational Toolkit
This toolkit provides guidance for organisations on implementing trauma-informed care practices, aiming to improve safety, trust, and empowerment in care settings. It outlines strategies to adapt policies, environments, and staff approaches to better support people with trauma histories in various care environments.
Protecting the Rights of Older Australians
This resource provides an overview of Australia’s approach to addressing the abuse of older people, including the National Plan, specialist services, awareness campaigns, and legal reforms. It aims to increase awareness, support prevention efforts, and offer accessible resources for those experiencing or at risk of abuse.
ARIIA Knowledge and Implementation Hub - Resources
The ARIIA Resources Hub is an evidence-based guide that supports innovation across the aged care sector. It provides a comprehensive collection of tools, guidelines, and frameworks for aged care providers, focusing on technology adoption, clinical standards, and care improvement strategies. The hub offers resources to enhance service quality and support the digital transformation of aged care.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Measurement tools for assessing quality of life, consumer satisfaction and consumer experience across residential and in-home aged care: Summary Report
This report reviews validated tools for measuring quality of life, consumer satisfaction, and experience in aged care, assessing their suitability for residential and home care. It provides an evidence-based ranking of tools to support aged care providers in quality improvement, accountability, and aligning with the National Aged Care Quality Indicator Program.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Half the story: A guide to meaningful consultation with people living with dementia, families and carers
This resource is a guide for meaningful consultation with people living with dementia, their families, and carers. It covers planning, ethical considerations, communication methods, and ways to improve accessibility. The guide offers strategies to ensure the voices of those living with dementia are respected, valued, and effectively integrated into decision-making processes.
Cultural Respect Framework 2016-2026 for Aboriginal and Torres Strait Islander health
This resource outlines a national approach to building a culturally respectful health system for Aboriginal and Torres Strait Islander people. It focuses on 6 domains, including communication, workforce development, and data evaluation, to ensure culturally safe, accessible care. It is applicable to aged care, helping providers meet cultural safety standards and improve health outcomes for Aboriginal and Torres Strait Islander people.
Consumer and carer engagement: A practical guide
This resource provides a guide for engaging consumers and carers in mental health services. It outlines steps for involving people in decision-making, service design, and evaluation. The guide emphasises co-design, leadership, and dedicated resources to create a person-centred approach that improves care and service outcomes.
National Agreement on Closing the Gap
This resource outlines the National Agreement on Closing the Gap, focusing on improving life outcomes for Aboriginal and Torres Strait Islander peoples. It includes key areas for joint national action, prioritising cultural safety and addressing inequalities. The agreement encourages collaboration with communities to monitor progress and ensure accountability.
