Quality Standards Resource Centre

This resource uses available data to measure progress in achieving cultural safety in the health system for Aboriginal and Torres Strait Islander people. The monitoring framework covers 3 modules: Module 1 – Culturally respectful health care services; Module 2 – Patient experience of health care; and Module 3 – Access to health care services.

This framework addresses health service challenges in rural and remote areas, aiming to improve access, workforce sustainability, and care models through coordinated strategies. It guides policymakers and providers on adapting health services for rural contexts, fostering collaboration, and enhancing infrastructure, with a focus on equitable and culturally relevant care. 

This resource may apply to healthcare contexts outside of aged care. 

This resource provides a global framework for infection prevention and control (IPC) in healthcare settings, aiming to reduce healthcare-associated infections and antimicrobial resistance. It offers strategic directions for achieving measurable improvements by 2030, supporting patient safety, healthcare worker protection, and sustainable health outcomes worldwide.

This resource was developed internationally and therefore its applicability and usefulness may be limited.

This resource offers practical guidance on effective engagement with older people, highlighting diverse communication methods, cultural sensitivity, and inclusive strategies to capture meaningful input. It supports collaborative relationships and respectful dialogue with older people in decision-making processes.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This resource outlines the requirement for all workplaces, including aged care facilities, to have an emergency plan under the model WHS laws. The plan must inform workers and visitors about what to do in emergencies, be easily accessible, and be regularly reviewed and updated to ensure effectiveness.

Guidance and requirements may differ across states and territories. Users are responsible for considering their individual circumstances and specific state-based regulations and legislation.

This resource outlines how digital health technologies, including telehealth, electronic medication management, and My Health Record, can improve healthcare delivery. It focuses on enhancing communication, reducing readmissions, and providing better access to care, especially in remote areas.

This resource outlines the Not-for-Profit Governance Principles, a framework designed to help not-for-profit organisations, including aged care providers, achieve good governance. It covers key areas such as board roles, stakeholder engagement, risk management, and organisational culture. The principles provide practical guidance to improve governance practices, ensuring accountability and sustainability in the sector.

This resource provides a register of conformant clinical software products that meet national digital health requirements, enabling functions like My Health Record access, health summary uploads, and prescription management. Organisations using the register should verify entries’ currency and accuracy as updates depend on software developers.

This resource provides a detailed overview of infection prevention and control systems in healthcare settings. It highlights the use of standard and transmission-based precautions, hand hygiene, aseptic techniques, and workforce immunisation. The document outlines strategies to reduce infection risks and maintain clean, safe environments, ensuring comprehensive infection control management​. 

This resource outlines the role of the Infection Prevention and Control (IPC) Advisory Committee. The committee provides strategic advice to support national initiatives related to infection prevention and control, focusing on compliance with safety standards, infection surveillance, and improving engagement with clinicians and consumers to enhance IPC practices​. 

This resource provides guidance on minimising the spread of COVID-19, including aged care settings. It outlines vaccine information, risk assessments, physical distancing, hygiene and rapid antigen testing in the workplace. It also contains key resources such as signage, posters and translated information.

This resource outlines processes to maintain a clean, safe, and hygienic environment in healthcare, including aged care. It provides guidance on infection control, environmental cleaning, and staff training to reduce risks and make sure high-quality care. The document also covers responding to environmental risks, maintaining equipment, and infection prevention practices. 

This resource outlines procedures for reprocessing reusable medical equipment and devices to minimise infection risks. It covers processes for ensuring compliance with national and international standards, maintaining traceability, and managing reprocessing for novel infections. It also highlights the importance of proper storage, transport, and workforce training to support safe reprocessing. This resource may apply to healthcare contexts outside of aged care. 

This resource provides guidance on creating welcoming environments in healthcare services, including aged care, to make sure Aboriginal and Torres Strait Islander people feel safe, respected, and supported. It outlines strategies for cultural safety, collaboration with communities, and improving access to care through inclusive design, training, and environmental changes. 

This toolkit provides guidance for organisations on implementing trauma-informed care practices, aiming to improve safety, trust, and empowerment in care settings. It outlines strategies to adapt policies, environments, and staff approaches to better support people with trauma histories in various care environments.

This survey resource provides a framework for assessing antimicrobial prescribing practices in aged care and other health settings. It supports health facilities in evaluating the appropriateness of antimicrobial use through audit tools and data collection, contributing to antimicrobial stewardship and improved patient care quality.

The Aged Care Data and Digital Strategy 2024–2029 outlines a framework for leveraging data and digital innovation to improve aged care services. It focuses on enhancing care delivery, reducing administrative burdens, and empowering older people through better access to information and services. The strategy supports collaboration across the aged care sector and promotes continual improvement through digital transformation.

This resource is the Federal Register of Legislation, an authorised platform for accessing Commonwealth legislation and related documents. It provides the full text of laws, amendments, and instruments, along with the lifecycle of each. It allows users to search, browse, and receive updates on legal developments, ensuring aged care providers stay compliant with legislative requirements.

This resource provides guidance for home service providers on managing key risks in aged care services. It identifies 5 critical areas: organisational governance, care planning and assessment, clinical care, support for vulnerable consumers, and management of Home Care Package funds

A quick reference A3 poster informing providers about their new provider governance responsibilities.