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Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.

Quality Standards Resource Centre

The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which take effect from 1 November 2025. The Resource Centre will be updated to reflect key changes made to the draft strengthened Standards. You can search for resources by using keywords, or filtering by standard, outcome, audience and theme. Before using the Resource Centre, please read the terms of use.

Displaying 1 to 2 of 2 result(s)
/quality-standards/comprehensive-care-review-and-improve-comprehensive-care-delivery-key-actions-health-service-organisations

Comprehensive Care - Review and improve comprehensive care delivery - Key actions for health service organisations

Fact sheet
Published date

This resource outlines actions for health service organisations to review and improve comprehensive care delivery, focusing on aligning care with patients' needs and care plans. It emphasises regular assessment, multidisciplinary collaboration, and quality improvement to maintain responsive, person-centred care across services. 

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Corporate and clinical governance, Delivering comprehensive care and services, Assessment and planning
Standard
2: The Organisation, 3: The Care and Services, 5: Clinical Care
Outcomes
2.2a: Quality, safety and inclusion culture to support aged care workers to deliver quality care, 2.2b: Quality, safety and inclusion culture to support individuals, 3.2: Delivery of funded aged care services, 5.4: Comprehensive care
Comprehensive Care - Review and improve comprehensive care delivery - Key actions for health service organisations
/quality-standards/open-disclosure-resources-consumers

Open Disclosure resources for consumers

Guidance
Last Updated

This resource provides information on open disclosure in healthcare, explaining what people should expect if harm occurs during care. It includes fact sheets in various languages and outlines how to prepare for open disclosure discussions. The resource aims to support transparent communication and improve care safety across healthcare settings, including aged care. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Feedback and complaints management system, Accountability and quality system
Standard
2: The Organisation
Outcomes
2.6b: Complaints and feedback management for individuals, 2.3: Accountability, quality system and policies and procedures
Open Disclosure resources for consumers