Quality Standards Resource Centre

This resource discusses how dementia impacts communication abilities, including memory and language challenges. It offers practical strategies for enhancing conversations and maintaining connections, emphasising the role of speech pathologists in supporting communication. The resource provides guidance for family, friends, and caregivers to create dementia-friendly environments.

This resource is available on the Parliament of Australia website. It includes information about aged care rights and principles, including the Statement of Rights. The Statement of Rights outlines the rights that older people will have when accessing aged care services.

This resource describes the Good Spirit Good Life (GSGL) framework for assessing the quality of life of older Aboriginal people, focusing on culturally important factors such as connection to Country, family, and spirituality. It includes tools for both self-reporting and carer-assisted reporting.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This resource offers guidance for working respectfully with older people, challenging stereotypes and promoting their rights to independence, dignity, and fair access to services. It emphasises communication strategies, recognising decision-making capacity, and understanding diverse needs across different groups.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This resource provides community education and awareness programmes to prevent elder abuse, particularly for culturally and linguistically diverse seniors. It includes bilingual training for community educators, in-language resources, and guidance for recognising and addressing elder abuse through culturally appropriate methods.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This resource offers guidance on maintaining personal identity for people with dementia by fostering respect, independence, and communication. It suggests environmental and social modifications to enhance dignity, such as personalising spaces, supporting mobility, and addressing unmet needs.

This resource was developed by a state/territory government or organisation, and therefore its applicability and usefulness may be limited.

This resource offers guidance on maintaining personal identity for people with dementia by fostering respect, independence, and communication. It suggests environmental and social modifications to enhance dignity, such as personalising spaces, supporting mobility, and addressing unmet needs.

This resource was developed by a state/territory government or organisation, and therefore its applicability and usefulness may be limited.

The Translating and Interpreting Service (TIS National) provides interpreting support for people with limited English proficiency and agencies requiring assistance to communicate with non-English-speaking clients. Services include telephone, on-site, and video interpreting, with options for both government and fee-paying clients across Australia.

This resource provides information on aged care rights, including guidance on self-advocacy and accessing support. It offers resources, free educational sessions, and access to advocates for assistance with government-funded aged care services, empowering people to address concerns and understand their entitlements.

This resource provides an overview of Australia’s approach to addressing the abuse of older people, including the National Plan, specialist services, awareness campaigns, and legal reforms. It aims to increase awareness, support prevention efforts, and offer accessible resources for those experiencing or at risk of abuse.

This resource addresses balancing privacy and safety for older people using technology in aged care. It highlights the importance of making sure surveillance technology supports independent living while respecting personal dignity, and it explores considerations for safety and privacy in care settings.

This resource highlights the importance of maintaining dignity for older people in aged care, focusing on how technology use can impact their sense of autonomy and respect. It advises service providers to make sure technological solutions enhance care quality without compromising the dignity of those receiving care.

This resource provides guidance on using accurate, respectful, and non-stigmatising language when discussing dementia. It emphasises avoiding negative terms, promoting dignity, and listening to individuals' preferences. It includes suggestions for talking about dementia symptoms, behaviour, and the impacts of dementia on individuals and their families, promoting understanding and reducing discrimination.

This resource offers tools for self-advocacy in aged care, helping people understand their rights and what to expect from providers. It includes resources on the Charter of Aged Care Rights, care planning, and maintaining connections, supporting people in navigating and maximising their aged care experience.

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides guidance about respecting the privacy and dignity of clients. It includes information about personal privacy, the Privacy Act, what classifies as health information, consent and privacy of information. It also includes information about person-centred care and client dignity. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This webpage provides resources to help improve communication, care and support for people who are deaf, Deaf, hard of hearing, or who experience hearing loss. It includes 3 tools: Everyday Communication, Inclusive Healthcare, and Building Competency. There are also links to other relevant resources.

This resource provides practice tip sheets for care workers, focusing on culturally responsive care for people from culturally and linguistically diverse backgrounds. It outlines communication strategies, emphasising person-centred care, cultural sensitivity, and effective interaction with patients and families, especially at the end of life.

This resource offers guidance on culturally appropriate communication with Aboriginal and Torres Strait Islander people in aged care. It highlights the importance of respecting cultural identity, involving family, and providing person-centred care. The resource provides practical tips for careworkers to ensure culturally sensitive and respectful communication.

This resource outlines the privacy policy for handling personal information through My Aged Care services. It explains how personal data is collected, used, and shared, ensuring compliance with the Privacy Act 1988. The document provides details on consent, data protection measures, and rights to access or correct personal information.

This resource provides information on digital health tools available for residential aged care providers. It covers how these tools, including My Health Record, support care coordination, improve health outcomes, and enable secure information sharing between healthcare providers to enhance the quality of aged care services.