Quality Standards Resource Centre

This resource outlines key actions to improve medication safety during transitions of care, focusing on reducing medication discrepancies and patient harm. It emphasises structured reconciliation, workforce training, patient engagement, and enhanced information systems.

This resource was developed internationally and therefore its applicability and usefulness may be limited.

This resource provides guidance on safe medication management in polypharmacy, focusing on patient-centred approaches, team collaboration, and systematic reviews for people with long-term conditions. It includes tools and case studies to support health professionals.

This resource was developed internationally and therefore its applicability and usefulness may be limited.

This tool helps patients, caregivers, and health professionals manage medication safety by focusing on 5 critical moments to reduce harm: starting, taking, adding, reviewing, and stopping medications. It aims to empower patients in safe medication practices through engagement and collaboration with health professionals.

This resource was developed internationally and therefore its applicability and usefulness may be limited.

This resource offers evidence-based standardised care processes for aged care providers, covering high-risk clinical areas such as falls, pain, incontinence, and dehydration. It provides structured guidelines to support best practices, ensuring consistent and safe care for older people in residential settings.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This resource provides information sheets for residents, families, and carers to support decision-making in residential aged care. Covering topics such as pain management, falls, and medicines, it promotes health literacy, enabling consumers to engage in discussions and report care issues effectively.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This resource outlines how digital health technologies, including telehealth, electronic medication management, and My Health Record, can improve healthcare delivery. It focuses on enhancing communication, reducing readmissions, and providing better access to care, especially in remote areas.

This guide covers managing medical records in residential aged care facilities (RACFs). It describes different practitioner models (solo, practice-based, aged care-specific) and provides standards for record-keeping, sharing notes, and maintaining clinical governance. The guide suggests methods for transferring medical information to RACF staff, including printing, electronic sharing, and handover notes.

This resource provides a register of conformant clinical software products that meet national digital health requirements, enabling functions like My Health Record access, health summary uploads, and prescription management. Organisations using the register should verify entries’ currency and accuracy as updates depend on software developers.

This guide covers medication management in aged care, addressing the use of multiple medications, reviewing prescriptions, and the role of multidisciplinary teams. It outlines principles for safe medication practices, deprescribing, administering medication, managing adverse events, and conducting medication reviews. It also provides guidelines for storage, disposal, and modification of medications.

This guide addresses polypharmacy in aged care, focusing on identifying inappropriate prescribing and reviewing all medications, including prescription, over-the-counter and complementary and alternative medicines. It includes recommendations for reducing medication use through deprescribing, ensuring medication safety, and regular review of renal and hepatic functions. Tools such as Beers Criteria and other screening frameworks are provided to support optimal medication management in older adults.

This guide focuses on deprescribing in aged care, aiming to reduce unnecessary or potentially harmful medications. It provides a framework for reviewing medication, assessing risks and benefits, developing tapering plans, and involving multidisciplinary teams. It provides recommendations including; patient-cantered communication, establishing written plans for medication withdrawal, and monitoring outcomes to improve quality of life.

This handbook provides tools to support medicine management in multimorbidity and polypharmacy. The Department of Health and Aged Care commissioned the University of South Australia to develop the handbook. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides guidance about respecting the privacy and dignity of clients. It includes information about personal privacy, the Privacy Act, what classifies as health information, consent and privacy of information. It also includes information about person-centred care and client dignity. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides guidance for aged care assessors and service providers on accessing and using the My Aged Care portals. It outlines steps for setting up secure access through authentication methods, managing organisation information, and creating staff accounts, supporting efficient service delivery and assessment processes. 

This resource may refer to information that will be updated from 1 July 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides guidance for healthcare provider organisations to meet Rule 42 of the My Health Records Rule 2016. It covers creating, communicating, and enforcing a written Security and Access policy to access the My Health Record system, addressing authorisation, training, security measures, and risk mitigation.

This resource provides information for healthcare providers on digital health tools and initiatives. It covers services such as My Health Record, secure messaging, electronic prescriptions, and telehealth. It supports providers in using digital technologies to enhance healthcare delivery and improve patient outcomes.

This resource outlines the Aged Care Clinical Information System (ACCIS) Standards version 1.0, which sets minimum software requirements for clinical information and electronic medication management systems in aged care. The standards support interoperability, data sharing, and improved care quality by enabling safe and efficient clinical decision-making and information exchange between care providers.

This resource outlines the Aged Care Clinical Information System (ACCIS) Standards, providing minimum software requirements for clinical information systems used in aged care. It supports interoperability, data sharing, and safe clinical decision-making. The standards aim to enhance care coordination, improve data accuracy, and ensure compliance with privacy and security protocols within residential aged care settings.

This resource provides an overview of electronic prescriptions, which offer a digital alternative to paper prescriptions. It explains how electronic prescriptions can be issued by healthcare providers and stored on digital devices for convenience. The resource also details the benefits of the Active Script List (ASL) for managing multiple prescriptions, enhancing efficiency and medicine safety.

This resource outlines the privacy policy for handling personal information through My Aged Care services. It explains how personal data is collected, used, and shared, ensuring compliance with the Privacy Act 1988. The document provides details on consent, data protection measures, and rights to access or correct personal information.