Quality Standards Resource Centre

This resource outlines the ‘5 Moments for Hand Hygiene’ with specific considerations for patients with urinary catheters, aiming to minimise infection risks. It provides steps for appropriate hand hygiene before and after touching the patient, performing aseptic procedures, and handling catheter equipment.

This resource was developed internationally and therefore its applicability and usefulness may be limited.

This resource provides a global framework for infection prevention and control (IPC) in healthcare settings, aiming to reduce healthcare-associated infections and antimicrobial resistance. It offers strategic directions for achieving measurable improvements by 2030, supporting patient safety, healthcare worker protection, and sustainable health outcomes worldwide.

This resource was developed internationally and therefore its applicability and usefulness may be limited.

This resource provides infection control guidelines for managing infectious diseases in care settings, covering protocols for exposure to blood and body fluids, managing respiratory and gastrointestinal illnesses, and handling high-risk infections. It includes standard precautions, waste disposal, and cleaning procedures to maintain safety and reduce transmission.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This resource offers accessible health information for Aboriginal and Torres Strait Islander people on preventing illness in the home. It includes room-based fact sheets with actions to improve environmental health, available as individual sheets or a workbook. This resource includes state-specific information and therefore its applicability and usefulness may be limited.

This resource kit provides downloadable tools for businesses, including aged care, to manage COVID-19 risks. It includes checklists, posters, and infographics covering hygiene, physical distancing, cleaning, and response actions if a worker contracts COVID-19. These materials help workplaces implement safe practices and reduce the spread of the virus.

This resource provides work health and safety (WHS) guidance for the aged care industry during COVID-19. It includes information on employer responsibilities, safe workplace practices, and compliance with public health directions. It supports aged care providers in managing COVID-19 risks across various settings, including residential, respite, and in-home care services.

This resource explains respiratory syncytial virus (RSV), a common and highly contagious virus that affects the airways and lungs. It outlines symptoms, prevention, and potential complications, especially for young children and older adults. It also provides information on diagnosis, treatment, and recently approved vaccines for at-risk groups.

This survey resource provides a framework for assessing antimicrobial prescribing practices in aged care and other health settings. It supports health facilities in evaluating the appropriateness of antimicrobial use through audit tools and data collection, contributing to antimicrobial stewardship and improved patient care quality.

This resource provides guidance on proper laundry procedures in residential aged care to support infection control. It explains how to handle soiled linen, manage laundry services, and prevent contamination. The resource aligns with infection control standards, helping aged care providers meet hygiene requirements and reduce the risk of pathogen transmission. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides guidance on how to raise concerns and make an effective complaint in aged care. It offers practical tips, a checklist, and tools to help people clearly communicate their issues with service providers. It also explains how to escalate complaints to the Aged Care Quality and Safety Commission if necessary. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on aged care advocacy services, offering free and confidential support to older people receiving government-funded aged care. It includes resources to help people understand their rights, navigate the aged care system, and access advocacy for issues such as care quality, decision-making, and protection from harm. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on the Council on the Ageing (COTA) Australia's work, including advocacy, policy priorities, and resources for older adults. It highlights key areas such as dental care affordability, aged care reform, and independence for seniors. The site offers publications, submissions to inquiries, and the Aged Care Visitors Code, relevant for aged care providers and consumers.

This guide provides information on preventing and managing infections and sepsis in aged care settings. It includes recommendations on vaccination, antibiotic stewardship, recognising symptoms, and managing conditions such as respiratory, urinary tract, skin, and gastrointestinal infections. It also covers risk assessment, treatment considerations, and the role of general practitioners in infection control.

The AMR provides information on antimicrobial resistance and it's threats to human and animal health. It contains information on how to reduce it's spread, news, AMR resources and other resources on antimicrobial resistance.

This resource describes the advocacy support available for people receiving government-funded aged care, provided through the National Aged Care Advocacy Program. It outlines the role of advocates in assisting with understanding services, managing rights, addressing concerns, and learning self-advocacy skills, supporting respectful and fair treatment in aged care.

This resource provides best practice guidance for handling complaints within public service agencies and private providers. It outlines the principles for creating an effective, customer-focused complaint system, including steps for logging, resolving, and communicating complaints. The guide also provides insights on staff training, performance benchmarks, and systemic improvement to enhance service quality and public trust, with relevance for aged care providers ensuring fair and transparent complaint resolution processes.