The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which take effect from 1 November 2025. The Resource Centre will be updated to reflect key changes made to the draft strengthened Standards. You can search for resources by using keywords, or filtering by standard, outcome, audience and theme. Before using the Resource Centre, please read the terms of use.
Person-centred care consumer resources
The poster and video will support you in understanding person-centred care.
A3 poster — What is person-centred care? (PDF 1.04 MB)
Consumer guide — What is person-centred care? (PDF 1.79 MB)
Provider governance quick reference poster
A quick reference A3 poster informing providers about their new provider governance responsibilities.
Provider Governance quick reference poster (PDF 559.11 KB)
What is open disclosure? - video
This video explains open disclosure and what older people can expect from their registered provider during the process. It highlights key aspects such as communication, transparency, and how concerns will be addressed.
What is person-centred care? - video
This video explains what person-centred care means and how you can work with your provider to achieve it.
