Quality Standards Resource Centre

This resource guides users through setting up new aged care services, covering essential agreements for care plans, services, and fees. It outlines various agreement types, such as Home Care Packages and respite care, and provides support options, including advocacy services, to make sure rights and preferences are respected in care arrangements.

This resource outlines the Code of Conduct for members of the Australian College of Care Workers. It includes 7 key principles that ensure care workers provide safe, ethical, and respectful care. The Code sets minimum standards for professionalism, accountability, and respect for people receiving care, promoting integrity and competency within the profession.

This fact sheet helps aged care residents communicate their food and dining preferences. It includes sections for meal choices, dining preferences, assistance needs, health considerations, cultural or religious customs, and contact information for allied health professionals. It also advises staff to monitor changes in weight and contact a dietitian if needed. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This resource provides information about aged care workforce planning and support programs available to help providers. It covers initiatives such as the Business and Workforce Advisory Service and the Remote and Aboriginal and Torres Strait Islander Aged Care Service Development Assistance Panel. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This fact sheet provides practical tips for enhancing dining experiences in residential aged care settings. It offers guidance on food presentation, meal assistance, creating a respectful and enjoyable atmosphere, supporting independence, and providing culturally appropriate dining options. The aim is to improve mealtime satisfaction while maintaining older peoples' dignity and people's preferences. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This resource provides information on the educational content offered to aged care providers and workers. It includes online learning modules, workshops, and access to a resource library, aimed at promoting high-quality care and compliance with legislative changes. The content supports continuous learning and professional development. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the workforce responsibilities of aged care providers, including the legal obligation to provide skilled staff and support their workforce. It details mandatory requirements such as 24/7 registered nurse coverage and care minutes for residential aged care services​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This paper presents a high-level overview of contemporary evidence regarding food services in residential aged care settings.

You need to have governance systems and processes to make sure your aged care workers can work in aged care.

This fact sheet explains a provider’s responsibilities for:

• screening workers
• preventing breaches to banning orders.

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource highlights successful practices in engaging older people to improve food, nutrition, and dining experiences. Providers can use examples like food focus groups, family involvement in recipe changes, and resident-led dining committees to promote enjoyable, dignified, and inclusive dining. It fosters better health, wellbeing, and relationships with staff. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the Code of Conduct for Aged Care, which sets expectations for the behaviour of providers, governing persons, and workers. It promotes respect, safety, and quality in aged care services, ensuring people’s rights are protected. The Code includes guidance on handling concerns and preventing abuse or neglect​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the Code of Conduct for Aged Care workers, detailing expected behaviours such as respect, honesty, and integrity. It ensures people receiving care are treated with dignity, kept safe from harm, and supported. The Code applies to all aged care workers, including volunteers​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides guidance on incorporating cultural considerations into food, nutrition, and dining in aged care settings. It highlights the importance of understanding diverse dietary preferences, religious practices, and family dynamics to support person-centred care, improve wellbeing, and promote inclusivity within the aged care environment. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource shares positive stories about food, nutrition, and dining improvements in aged care facilities. It highlights initiatives that enhance the dining experience, including resident involvement in meal planning, use of fresh and seasonal ingredients, and creating more social and enjoyable mealtime environments. These stories demonstrate best practices and innovative approaches to improve resident satisfaction and wellbeing. 

This resource provides guidance on the Financial and Prudential Standards for aged care providers. It outlines requirements for managing refundable deposits, ensuring financial viability, maintaining liquidity, and implementing governance and recordkeeping processes. It helps providers comply with financial obligations, supporting transparency and accountability in aged care services​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides aged care workers with tools to enhance food, nutrition, and dining experiences for people in their care. It includes practical guides on offering choice, managing swallowing difficulties, promoting oral health, and creating an enjoyable dining environment, all while ensuring adherence to aged care standards. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides tools and guidance for aged care providers to ensure quality food, nutrition, and dining experiences. It includes hotlines, resources for dining, choice, swallowing, and oral health, as well as webinars, research findings, and practical tips to support older adults' wellbeing and meet care standards. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides vaccination guidelines for people in occupations with increased risk of exposure to vaccine-preventable diseases. It outlines recommended vaccinations for healthcare workers, carers, emergency services, and others in high-risk environments. The document supports the development of vaccination policies and programs to protect workers and the people they serve. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource explains requirements for Home Care Agreements in the Home Care Packages Program, detailing the roles of providers and care recipients, fees, and service terms. It emphasises collaboration to make sure agreements are clear, fair, and reviewed regularly, supporting person-centred care in home settings. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines recommended immunisations for healthcare workers, emphasising the importance of vaccination to prevent disease transmission to vulnerable populations. It lists vaccines such as Hepatitis B, Influenza, MMR, Pertussis, and Varicella, and highlights more requirements for workers in specific settings or with higher risks of exposure. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.