Quality Standards Resource Centre

This resource uses available data to measure progress in achieving cultural safety in the health system for Aboriginal and Torres Strait Islander people. The monitoring framework covers 3 modules: Module 1 – Culturally respectful health care services; Module 2 – Patient experience of health care; and Module 3 – Access to health care services.

This framework addresses health service challenges in rural and remote areas, aiming to improve access, workforce sustainability, and care models through coordinated strategies. It guides policymakers and providers on adapting health services for rural contexts, fostering collaboration, and enhancing infrastructure, with a focus on equitable and culturally relevant care. 

This resource may apply to healthcare contexts outside of aged care. 

This resource outlines how digital health technologies, including telehealth, electronic medication management, and My Health Record, can improve healthcare delivery. It focuses on enhancing communication, reducing readmissions, and providing better access to care, especially in remote areas.

This resource outlines the Not-for-Profit Governance Principles, a framework designed to help not-for-profit organisations, including aged care providers, achieve good governance. It covers key areas such as board roles, stakeholder engagement, risk management, and organisational culture. The principles provide practical guidance to improve governance practices, ensuring accountability and sustainability in the sector.

This guide covers managing medical records in residential aged care facilities (RACFs). It describes different practitioner models (solo, practice-based, aged care-specific) and provides standards for record-keeping, sharing notes, and maintaining clinical governance. The guide suggests methods for transferring medical information to RACF staff, including printing, electronic sharing, and handover notes.

This resource provides an overview of the assessment and monitoring processes for aged care providers. It explains quality reviews, site audits, and the use of quality indicators to help improve services. It also covers continuous improvement plans and the importance of self-assessment to ensure compliance with the Aged Care Quality Standards.

This resource provides a register of conformant clinical software products that meet national digital health requirements, enabling functions like My Health Record access, health summary uploads, and prescription management. Organisations using the register should verify entries’ currency and accuracy as updates depend on software developers.

This toolkit provides guidance for organisations on implementing trauma-informed care practices, aiming to improve safety, trust, and empowerment in care settings. It outlines strategies to adapt policies, environments, and staff approaches to better support people with trauma histories in various care environments.

The Aged Care Data and Digital Strategy 2024–2029 outlines a framework for leveraging data and digital innovation to improve aged care services. It focuses on enhancing care delivery, reducing administrative burdens, and empowering older people through better access to information and services. The strategy supports collaboration across the aged care sector and promotes continual improvement through digital transformation.

A quick reference A3 poster informing providers about their new provider governance responsibilities.

This fact sheet helps aged care residents communicate their food and dining preferences. It includes sections for meal choices, dining preferences, assistance needs, health considerations, cultural or religious customs, and contact information for allied health professionals. It also advises staff to monitor changes in weight and contact a dietitian if needed. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This resource explains the collection, use, and regulation of health data in Australia. It highlights the importance of health data in improving healthcare, policy-making, and research. The document details various data sources, including the National Health Data Hub, ensuring data privacy and security while maximising the benefits of health information for research and service improvement. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the mandatory Aged Care Financial Report (ACFR) for approved aged care providers. It details reporting requirements for residential care, home care, multi-purpose services, and short-term restorative care. Providers must submit financial data on income, expenses, and compliance statements to receive government funding. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on aged care service requirements, helping providers understand their obligations for delivering various types of care, including residential, home, and flexible care. It outlines the essential responsibilities for ensuring quality care and compliance with aged care standards, supporting independent living and tailored care approaches​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This fact sheet provides practical tips for enhancing dining experiences in residential aged care settings. It offers guidance on food presentation, meal assistance, creating a respectful and enjoyable atmosphere, supporting independence, and providing culturally appropriate dining options. The aim is to improve mealtime satisfaction while maintaining older peoples' dignity and people's preferences. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This resource outlines the digital transformation agenda for the aged care sector in Australia, focusing on creating a consolidated, sustainable, and modern IT network. It includes strategies for improving connections between clients, providers, and the government, offering webinars and resources to support this transition. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This paper presents a high-level overview of contemporary evidence regarding food services in residential aged care settings.

This resource highlights successful practices in engaging older people to improve food, nutrition, and dining experiences. Providers can use examples like food focus groups, family involvement in recipe changes, and resident-led dining committees to promote enjoyable, dignified, and inclusive dining. It fosters better health, wellbeing, and relationships with staff. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides guidance on incorporating cultural considerations into food, nutrition, and dining in aged care settings. It highlights the importance of understanding diverse dietary preferences, religious practices, and family dynamics to support person-centred care, improve wellbeing, and promote inclusivity within the aged care environment. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides access to various materials related to digital transformation in the aged care sector, including videos, presentations, and meeting summaries. It offers insights into building a modern, connected aged care IT network and shares updates from sector partner meetings on digital transformation initiatives. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.