Quality Standards Resource Centre

This resource includes information and tools to support thinking and talking about wishes and preferences for care at the end of life. This resource has been developed for Aboriginal and/or Torres Strait Islander peoples, their community, and those working with them. The resource also includes information about identifying decision makers and advance care planning.

This resource uses available data to measure progress in achieving cultural safety in the health system for Aboriginal and Torres Strait Islander people. The monitoring framework covers 3 modules: Module 1 – Culturally respectful health care services; Module 2 – Patient experience of health care; and Module 3 – Access to health care services.

This resource provides information for care workers about palliative care. The Practice Centre provides links to, and information about, tools and resources to use in practice and improve care and outcomes in palliative care. It includes sections on improving practice, symptoms, medicines and tipsheets.

This resource is the Palliative Care Australia website. The website contains targeted guidance and resources for service providers and health care professionals. The resource also includes information about the National Palliative Care Standards, which provide guidance on best practice palliative care in different settings.

This resource provides evidence-based information for the healthcare sector about palliative care. It includes evidence summaries on topics related to palliative care, such as advance care planning, advocacy, care coordination, goals of care, nutrition and needs assessment.

This resource is the ELDAC (End of Life Directions for Aged Care) website. It provides information, guidance and resources for aged care providers and staff supporting palliative care and advance care planning. Information can be accessed by selecting a topic from the ELDAC care model, for example, providing palliative care, responding to deterioration and bereavement. Information can also be filtered using search functions such as role type, quick links, resource type and keywords. 

The ‘Malnutrition Universal Screening Tool’ (‘MUST’) is a widely used tool for identifying malnutrition risk in adults across various settings. It includes interactive e-learning modules with case studies and assessments, helping staff improve nutritional care and meet quality standards.

This resource was developed internationally and therefore its applicability and usefulness may be limited.

This resource is a validated nutrition screening and assessment tool to identify malnutrition or risk of malnutrition in people aged 65 and older. It includes an easy-to-use short form for quick identification and intervention planning.

This resource was developed internationally and therefore its applicability and usefulness may be limited.

This resource is a guide and video for using the Mini Nutritional Assessment (MNA) to identify malnutrition in older people. It explains question scoring, interpretation, and measurement procedures, with a video demonstration.

This resource was developed internationally and therefore its applicability and usefulness may be limited.

This resource offers a self-assessment tool to screen for swallowing difficulties by rating various aspects of swallowing function. A score of 3 or higher suggests potential issues that may require discussion with a healthcare provider.

This resource was developed internationally and therefore its applicability and usefulness may be limited.

This model provides a framework for delivering tailored palliative care for people with intellectual disabilities, aiming for equitable access across various care settings. Supporting toolkits offer resources for health professionals and families to enhance communication and collaborative care.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This toolkit supports health professionals in delivering palliative care for people with intellectual disabilities by providing resources, guidance on communication, and tailored care strategies. It aims to enhance service quality through understanding specific needs and collaborative care planning.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This resource offers tools and guidelines for palliative care outcome measurement, including assessment scales for symptom severity, frailty, and daily living activities. It supports clinicians and managers in implementing standardised data collection to improve care quality in aged care settings.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This manual offers practical guidelines on food and nutrition best practices in aged care homes, covering menu planning, meal enjoyment, hydration, and malnutrition prevention. It includes checklists, screening tools, and dietary considerations tailored to the needs of older people.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This resource offers evidence-based standardised care processes for aged care providers, covering high-risk clinical areas such as falls, pain, incontinence, and dehydration. It provides structured guidelines to support best practices, ensuring consistent and safe care for older people in residential settings.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This resource provides information sheets for residents, families, and carers to support decision-making in residential aged care. Covering topics such as pain management, falls, and medicines, it promotes health literacy, enabling consumers to engage in discussions and report care issues effectively.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This resource outlines the Not-for-Profit Governance Principles, a framework designed to help not-for-profit organisations, including aged care providers, achieve good governance. It covers key areas such as board roles, stakeholder engagement, risk management, and organisational culture. The principles provide practical guidance to improve governance practices, ensuring accountability and sustainability in the sector.

This page provides resources about palliative care for health professionals. The education resources support placement and workshop learning, but can be used for self-directed learning.

This resource outlines the National Consensus Statement on essential elements for safe and high-quality end-of-life care in Australia. It provides guiding principles, care processes, and organisational processes, focusing on person-centred communication, multidisciplinary collaboration, and culturally appropriate care. The statement is designed for healthcare workers, service executives, and policy makers to enhance end-of-life care delivery. 

This resource provides an overview of the assessment and monitoring processes for aged care providers. It explains quality reviews, site audits, and the use of quality indicators to help improve services. It also covers continuous improvement plans and the importance of self-assessment to ensure compliance with the Aged Care Quality Standards.