Quality Standards Resource Centre

This guide covers managing medical records in residential aged care facilities (RACFs). It describes different practitioner models (solo, practice-based, aged care-specific) and provides standards for record-keeping, sharing notes, and maintaining clinical governance. The guide suggests methods for transferring medical information to RACF staff, including printing, electronic sharing, and handover notes.

This resource provides a register of conformant clinical software products that meet national digital health requirements, enabling functions like My Health Record access, health summary uploads, and prescription management. Organisations using the register should verify entries’ currency and accuracy as updates depend on software developers.

This resource explains the Healthcare Provider Directory (HPD), a service listing registered health care providers and organisations in the Healthcare Identifiers (HI) Service. It enables health professionals to access contact and specialty information for secure messaging, referrals, and discharge summaries.

This guide offers a systematic approach to managing work-related psychological health and safety, particularly under work health and safety (WHS) and workers’ compensation laws. It provides businesses with a structured methodology for preventing psychological harm, intervening early when signs of stress appear, and supporting workers' recovery and return to work. Though the guide is an archived document, it can still offer useful background on managing psychosocial hazards but does not reflect recent changes in regulations.

This resource provides mental health tips for aged care workers and managers during the COVID-19 pandemic. It includes strategies to manage stress, anxiety, and overall mental wellbeing. The resource offers evidence-based advice on recognising when extra support is needed and how to maintain mental health, helping aged care staff navigate challenging times effectively.

This resource provides guidance on recognising, assessing, and managing abuse of older people in various settings, including residential aged care. It covers types of abuse (financial, emotional, physical, sexual, neglect), risk factors, barriers to disclosure, and steps for prevention. The document also includes recommendations for safety planning, intervention strategies, and resources for support across Australian states and territories.

This resource outlines the digital transformation agenda for the aged care sector in Australia, focusing on creating a consolidated, sustainable, and modern IT network. It includes strategies for improving connections between clients, providers, and the government, offering webinars and resources to support this transition. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the workforce responsibilities of aged care providers, including the legal obligation to provide skilled staff and support their workforce. It details mandatory requirements such as 24/7 registered nurse coverage and care minutes for residential aged care services​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides guidance about workforce planning in aged care. It includes information about workforce composition, current requirements and why it's important. It highlights the importance of the care experience, including continuity of care. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

In this short video, we provide an overview of the benefits of effective incident management in residential aged care settings under the Serious Incident Response Scheme (SIRS), which commenced on 1 April 2021.

You need to have governance systems and processes to make sure your aged care workers can work in aged care.

This fact sheet explains a provider’s responsibilities for:

• screening workers
• preventing breaches to banning orders.

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides access to various materials related to digital transformation in the aged care sector, including videos, presentations, and meeting summaries. It offers insights into building a modern, connected aged care IT network and shares updates from sector partner meetings on digital transformation initiatives. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides practical tools for aged care governing bodies and executives to support governance processes. It includes templates for audit planning, risk management, performance reporting, and compliance monitoring, helping providers ensure effective oversight and decision-making aligned with the Aged Care Quality Standards​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This document explains the Healthcare Identifier Service, a national system for assigning unique healthcare identifiers to individuals, providers, and healthcare organisations. The service aims to improve patient safety, ensure accurate records, and facilitate secure data sharing across health, aged care, and allied health services. It includes privacy measures and public consultation outcomes for potential legislative improvements. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides an overview of the support and programs available for Australia's health workforce, including doctors, nurses, allied health professionals, and mental health workers. It highlights incentives, training, and initiatives to address workforce shortages, particularly in rural and remote areas, ensuring Australians receive the care they need across the country. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides Serious Incident Response Scheme (SIRS) insights reports, offering case study examples and data to help aged care providers improve incident management practices. The reports feature learnings from incidents such as unexplained absences and unreasonable use of force, helping providers assess their own practices and enhance care quality​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource explains Incident Management Systems (IMS) used in aged care to record, manage, and respond to incidents. It provides guidance on building a safety culture, recording and analysing incidents, and implementing steps to prevent reoccurrences, supporting continuous improvement in care delivery. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the Serious Incident Response Scheme (SIRS), which helps reduce abuse and neglect of older people in aged care services. It mandates that Commonwealth-subsidised aged care providers implement systems to manage and prevent serious incidents. Providers must report incidents such as abuse, neglect, and unlawful contact, ensuring older people’s safety and wellbeing. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides guidance for aged care assessors and service providers on accessing and using the My Aged Care portals. It outlines steps for setting up secure access through authentication methods, managing organisation information, and creating staff accounts, supporting efficient service delivery and assessment processes. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on how aged care providers should respond to serious incidents, ensuring the safety, health, and wellbeing of people in care. It outlines mandatory reporting requirements for incidents such as abuse, neglect, or financial coercion under the Serious Incident Response Scheme (SIRS), aiming to promote transparency and accountability in aged care settings. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.