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Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.

Quality Standards Resource Centre

The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which take effect from 1 November 2025. The Resource Centre will be updated to reflect key changes made to the draft strengthened Standards. You can search for resources by using keywords, or filtering by standard, outcome, audience and theme. Before using the Resource Centre, please read the terms of use.

Displaying 1 to 18 of 18 result(s)
/quality-standards/my-healthy-home-home-health-factsheet-series

My healthy home: home health factsheet series

Fact sheet
Published date

This resource offers accessible health information for Aboriginal and Torres Strait Islander people on preventing illness in the home. It includes room-based fact sheets with actions to improve environmental health, available as individual sheets or a workbook. This resource includes state-specific information and therefore its applicability and usefulness may be limited.

Author
External resource
Key Theme
Delivering comprehensive care and services, Environment, Infection prevention and control
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.1a: Environment – services delivered in the individual’s home, 4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
My healthy home: home health factsheet series
/quality-standards/racgp-aged-care-clinical-guide-silver-book-part-b-medical-records-residential-aged-care-facilities

RACGP aged care clinical guide (Silver Book) - Part B - Medical records at residential aged care facilities

Guidance
Last Updated

This guide covers managing medical records in residential aged care facilities (RACFs). It describes different practitioner models (solo, practice-based, aged care-specific) and provides standards for record-keeping, sharing notes, and maintaining clinical governance. The guide suggests methods for transferring medical information to RACF staff, including printing, electronic sharing, and handover notes.

Author
External resource
Key Theme
Information management system, Corporate and clinical governance
Standard
2: The Organisation, 5: Clinical Care
Outcomes
2.7: Information management, 5.1: Clinical governance
RACGP aged care clinical guide (Silver Book) - Part B - Medical records at residential aged care facilities
/quality-standards/conformant-clinical-software-products

Conformant clinical software products

Guidance
Last Updated

This resource provides a register of conformant clinical software products that meet national digital health requirements, enabling functions like My Health Record access, health summary uploads, and prescription management. Organisations using the register should verify entries’ currency and accuracy as updates depend on software developers.

Author
External resource
Key Theme
Information management system, Corporate and clinical governance
Standard
2: The Organisation, 5: Clinical Care
Outcomes
2.7: Information management, 5.1: Clinical governance
Conformant clinical software products
/quality-standards/older-people-and-falls

Older people and falls

Guidance
Last Updated

This resource provides information on the causes, treatments, and prevention of falls in older people. It outlines risk factors, such as home hazards and health conditions, and offers practical tips for reducing falls, including lifestyle changes, home modifications, and medical assessments. The document emphasises the importance of fall prevention in aged care settings.

Author
External resource
Key Theme
Delivering comprehensive care and services, Environment, Clinical safety
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.1a: Environment – services delivered in the individual’s home, 5.5: Safety of clinical care services
Older people and falls
/quality-standards/aged-care-infection-prevention-and-control-guide

The Aged Care Infection Prevention and Control Guide

Guidance
Published date

This resource outlines the basic principles of infection prevention and control and explains how to apply these principles using a risk-based approach. The guide supports implementation of the strengthened Aged Care Quality Standards. It is a supplementary resource for the Australian Guidelines for the Prevention and Control of Infection in Healthcare for aged care settings. 

This resource may refer to information that will be updated from 1 November 2025.

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Environment, Infection prevention and control
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.1a: Environment – services delivered in the individual’s home, 4.1b: Environment – services delivered other than in the individual’s home, 5.2: Preventing and controlling infections in delivering clinical care services
The Aged Care Infection Prevention and Control Guide
/quality-standards/digital-transformation-aged-care-sector

Digital transformation for the aged care sector

Guidance
Last Updated

This resource outlines the digital transformation agenda for the aged care sector in Australia, focusing on creating a consolidated, sustainable, and modern IT network. It includes strategies for improving connections between clients, providers, and the government, offering webinars and resources to support this transition. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Key Theme
Information management system
Standard
5: Clinical Care, 2: The Organisation
Outcomes
5.1: Clinical governance, 2.7: Information management
Digital transformation for the aged care sector
/quality-standards/digital-transformation-aged-care-sector-resources

Digital transformation for the aged care sector resources

Guidance
Last Updated

This resource provides access to various materials related to digital transformation in the aged care sector, including videos, presentations, and meeting summaries. It offers insights into building a modern, connected aged care IT network and shares updates from sector partner meetings on digital transformation initiatives. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Key Theme
Information management system
Standard
5: Clinical Care, 2: The Organisation
Outcomes
5.1: Clinical governance, 2.7: Information management
Digital transformation for the aged care sector resources
/quality-standards/set-access-my-aged-care

Set up access to My Aged Care

Guidance
Last Updated

This resource provides guidance for aged care assessors and service providers on accessing and using the My Aged Care portals. It outlines steps for setting up secure access through authentication methods, managing organisation information, and creating staff accounts, supporting efficient service delivery and assessment processes. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Key Theme
Information management system
Standard
5: Clinical Care, 2: The Organisation
Outcomes
5.1: Clinical governance, 2.7: Information management
Set up access to My Aged Care
/quality-standards/healthy-ageing

Healthy Ageing

Guidance

This resource is a collection of resources on the Tasmanian Government Department of Health webpage about healthy ageing. It includes resources about malnutrition screening, being physically active, and eating well.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

Author
External resource
Key Theme
Environment, Delivering comprehensive care and services, Clinical safety, Food and nutrition
Standard
4: The Environment, 5: Clinical Care, 6: Food and Nutrition
Outcomes
4.1a: Environment – services delivered in the individual’s home, 5.5: Safety of clinical care services, 6.3: Provision of food and drinks
Healthy Ageing
/quality-standards/preventing-falls-home

Preventing falls at home

Fact sheet
Last Updated

This resource provides information on preventing falls at home for older people. It explains common causes of falls, such as poor lighting and slippery surfaces, and offers practical solutions like home modifications, exercise, and footwear adjustments. The document emphasises maintaining safety in and around the home to reduce the risk of falls.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

Author
External resource
Key Theme
Delivering comprehensive care and services, Environment, Clinical safety
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.1a: Environment – services delivered in the individual’s home, 5.5: Safety of clinical care services
Preventing falls at home
/quality-standards/digital-health-healthcare-providers

Digital health - For healthcare providers

Guidance
Last Updated

This resource provides guidance for aged care assessors and service providers on accessing and using the My Aged Care portals. It outlines steps for setting up secure access through authentication methods, managing organisation information, and creating staff accounts, supporting efficient service delivery and assessment processes. 

This resource may refer to information that will be updated from 1 July 2025 to align with the new Aged Care Act and Quality Standards.

Author
External resource
Key Theme
Information management system, Care coordination and transitions, Workforce and human resources management, Corporate and clinical governance
Standard
2: The Organisation, 5: Clinical Care
Outcomes
2.7: Information management, 5.1: Clinical governance
Digital health - For healthcare providers
/quality-standards/security-and-access-policies-rule-42-guidance

Security and access policies - Rule 42 guidance

Guidance
Published date

This resource provides guidance for healthcare provider organisations to meet Rule 42 of the My Health Records Rule 2016. It covers creating, communicating, and enforcing a written Security and Access policy to access the My Health Record system, addressing authorisation, training, security measures, and risk mitigation.

Author
External resource
Key Theme
Workforce and human resources management, Information management system, Corporate and clinical governance
Standard
5: Clinical Care, 2: The Organisation
Outcomes
5.1: Clinical governance, 2.7: Information management
Security and access policies - Rule 42 guidance
/quality-standards/national-clinical-terminology-service

National Clinical Terminology Service

Guidance

This resource provides information for healthcare providers on digital health tools and initiatives. It covers services such as My Health Record, secure messaging, electronic prescriptions, and telehealth. It supports providers in using digital technologies to enhance healthcare delivery and improve patient outcomes.

Author
External resource
Key Theme
Care coordination and transitions, Information management system, Corporate and clinical governance
Standard
2: The Organisation, 5: Clinical Care
Outcomes
2.7: Information management, 5.1: Clinical governance
This resource provides information for healthcare providers on digital health tools and initiatives. It covers services such as My Health Record, secure messaging, electronic prescriptions, and telehealth. It supports providers in using digital technologies to enhance healthcare delivery and improve patient outcomes.
/quality-standards/digital-health-developer-portal-aged-care-clinical-information-system-standards-v10

Digital Health Developer Portal - Aged Care Clinical Information System Standards v1.0

Guidance
Last Updated

This resource outlines the Aged Care Clinical Information System (ACCIS) Standards version 1.0, which sets minimum software requirements for clinical information and electronic medication management systems in aged care. The standards support interoperability, data sharing, and improved care quality by enabling safe and efficient clinical decision-making and information exchange between care providers.

Author
External resource
Key Theme
Corporate and clinical governance, Information management system
Standard
5: Clinical Care, 2: The Organisation
Outcomes
5.1: Clinical governance, 2.7: Information management
Digital Health Developer Portal - Aged Care Clinical Information System Standards v1.0
/quality-standards/aged-care-clinical-information-system-accis-standards

Aged Care Clinical Information System (ACCIS) Standards

Guidance
Last Updated

This resource outlines the Aged Care Clinical Information System (ACCIS) Standards, providing minimum software requirements for clinical information systems used in aged care. It supports interoperability, data sharing, and safe clinical decision-making. The standards aim to enhance care coordination, improve data accuracy, and ensure compliance with privacy and security protocols within residential aged care settings.

Author
External resource
Key Theme
Corporate and clinical governance, Information management system
Standard
5: Clinical Care, 2: The Organisation
Outcomes
5.1: Clinical governance, 2.7: Information management
Aged Care Clinical Information System (ACCIS) Standards
/quality-standards/racgp-aged-care-clinical-guide-silver-book-part-b-anticipatory-care

RACGP aged care clinical guide (Silver Book) - Part B - Anticipatory care

Guidance
Last Updated

This guide outlines anticipatory care planning for older adults, focusing on proactive and person-centred approaches. It details triggers for care planning, identifying vulnerability, medication management, and the use of 'as needed' (PRN) medicines for various conditions like allergic reactions, asthma, diabetes, falls, and palliative care. It includes specific recommendations for developing individualised care plans and appropriate interventions for maintaining health and quality of life.

Author
External resource
Key Theme
Environment, Delivering comprehensive care and services, Assessment and planning, Care coordination and transitions, Delivering comprehensive care and services
Standard
5: Clinical Care, 3: The Care and Services, 4: The Environment
Outcomes
4.1a: Environment – services delivered in the individual’s home, 3.2: Delivery of funded aged care services, 5.4: Comprehensive care
RACGP aged care clinical guide (Silver Book) - Part B - Anticipatory care
/quality-standards/residential-aged-care-supporting-residential-aged-care-residents-and-their-healthcare-teams

Residential aged care - Supporting residential aged care residents and their healthcare teams

Guidance
Published date

This resource provides information on digital health tools available for residential aged care providers. It covers how these tools, including My Health Record, support care coordination, improve health outcomes, and enable secure information sharing between healthcare providers to enhance the quality of aged care services.

Author
External resource
Key Theme
Corporate and clinical governance, Information management system, Delivering comprehensive care and services, Care coordination and transitions, Workforce and human resources management
Standard
5: Clinical Care
Outcomes
5.1: Clinical governance, 2.7: Information management, 3.3: Communicating for safety and quality
Residential aged care - Supporting residential aged care residents and their healthcare teams
/quality-standards/dementia-enabling-environments

Dementia enabling environments

Guidance

The Dementia Enabling Environments website, developed by Alzheimer's WA, provides guidance and resources to help create enabling environments for a person living with dementia. It includes design principles for different environment types, include home and residential aged care facilities.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

Author
External resource
Key Theme
Delivering comprehensive care and services, Environment
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.1a: Environment – services delivered in the individual’s home, 4.1b: Environment – services delivered other than in the individual’s home, 5.6 Cognitive impairment  
Dementia Enabling Environments