Quality Standards Resource Centre

This resource provides information for care workers about palliative care. The Practice Centre provides links to, and information about, tools and resources to use in practice and improve care and outcomes in palliative care. It includes sections on improving practice, symptoms, medicines and tipsheets.

This resource is the Palliative Care Australia website. The website contains targeted guidance and resources for service providers and health care professionals. The resource also includes information about the National Palliative Care Standards, which provide guidance on best practice palliative care in different settings.

This resource provides evidence-based information for the healthcare sector about palliative care. It includes evidence summaries on topics related to palliative care, such as advance care planning, advocacy, care coordination, goals of care, nutrition and needs assessment.

This resource is the ELDAC (End of Life Directions for Aged Care) website. It provides information, guidance and resources for aged care providers and staff supporting palliative care and advance care planning. Information can be accessed by selecting a topic from the ELDAC care model, for example, providing palliative care, responding to deterioration and bereavement. Information can also be filtered using search functions such as role type, quick links, resource type and keywords. 

This model provides a framework for delivering tailored palliative care for people with intellectual disabilities, aiming for equitable access across various care settings. Supporting toolkits offer resources for health professionals and families to enhance communication and collaborative care.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This toolkit supports health professionals in delivering palliative care for people with intellectual disabilities by providing resources, guidance on communication, and tailored care strategies. It aims to enhance service quality through understanding specific needs and collaborative care planning.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This resource offers tools and guidelines for palliative care outcome measurement, including assessment scales for symptom severity, frailty, and daily living activities. It supports clinicians and managers in implementing standardised data collection to improve care quality in aged care settings.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This resource offers evidence-based standardised care processes for aged care providers, covering high-risk clinical areas such as falls, pain, incontinence, and dehydration. It provides structured guidelines to support best practices, ensuring consistent and safe care for older people in residential settings.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This resource provides information sheets for residents, families, and carers to support decision-making in residential aged care. Covering topics such as pain management, falls, and medicines, it promotes health literacy, enabling consumers to engage in discussions and report care issues effectively.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This resource outlines the requirement for all workplaces, including aged care facilities, to have an emergency plan under the model WHS laws. The plan must inform workers and visitors about what to do in emergencies, be easily accessible, and be regularly reviewed and updated to ensure effectiveness.

Guidance and requirements may differ across states and territories. Users are responsible for considering their individual circumstances and specific state-based regulations and legislation.

This resource provides an overview of voluntary assisted dying (VAD) in Australia, detailing eligibility criteria, procedures, and legal requirements. It covers how VAD laws vary across jurisdictions, safeguards in place, and responsibilities for health professionals and institutions. Health professionals can conscientiously object but may still have legal responsibilities.

This page provides resources about palliative care for Aboriginal and Torres Strait Islander health workers, and resources to support the non-Indigenous workforce provide culturally-responsive palliative care for Aboriginal and Torres Strait Islander peoples.

This resource outlines how health service organisations can support advance care planning within the Comprehensive Care Standard (National Safety and Quality Health Service Standards). It highlights the importance of documenting a patient’s preferences for future care and ensuring systems are in place to act on these plans. It also provides actions related to policies, sharing decisions, comprehensive care, and clinical handover. 

This resource provides insight into the resilience of culturally and linguistically diverse (CALD) communities in the face of emergencies and disasters. It explores key challenges and opportunities for enhancing resilience, such as the impact of migration, social capital, and communication barriers. It aims to equip stakeholders with actionable strategies to support resilience within these communities during crises.

Older Australians, particularly those that reside in residential aged care settings or in multigenerational households, are vulnerable to the ongoing risk of contracting and becoming seriously ill from COVID-19 and other highly infectious illnesses such as influenza and gastroenteritis.

This resource provides a checklist for home care and Commonwealth Home Support Programme (CHSP) providers to help them prepare for and manage the care of older people during heatwaves. It outlines steps to take before, during, and after heatwaves, ensuring the health and safety of those under their care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides guidance on workplace emergencies. It includes information about what to do if there's an emergency at your workplace, types of emergencies, evacuation procedures and more. It highlights the importance of being aware of people's needs in an emergency situation and considering vulnerable people when developing an evacuation plan.

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines support available for aged care providers in flood-affected regions. It includes guidance on emergency management, workforce arrangements, access to medical supplies, and disaster relief funding. The document also provides state-specific emergency contacts and resources to help maintain service continuity during and after floods. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides a summer clinical alert for aged care providers, focusing on safeguarding older people during extreme heat. It includes guidance on identifying vulnerable people, creating action plans, monitoring hydration, and recognising heat-related illnesses. It helps providers prepare for heatwaves and protect those in care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource offers guidance to aged care providers on keeping older people safe during summer. It includes strategies for managing heat exposure, hydration, and sun protection. It helps providers monitor vulnerable people, recognise signs of overheating, and implement preventative measures to ensure safety during hot weather​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.