The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which took effect from 1 November 2025. You can search for resources by using keywords, or filtering by standard, outcome and audience. Before using the Resource Centre, please read the terms of use.
Displaying 1 to 2 of 2 result(s)
/quality-standards/what-open-disclosure-video
What is open disclosure? - video
Published date
Last Updated
This video explains open disclosure and what older people can expect from their registered provider during the process. It highlights key aspects such as communication, transparency, and how concerns will be addressed.
Standard
2: The Organisation
Outcomes
2.3: Accountability, quality system and policies and procedures, 2.6a: Complaints and feedback management for aged care workers, 2.6b: Complaints and feedback management for individuals
/quality-standards/better-practice-guide-complaints-handling-aged-care-services
Better practice guide to complaints handling in aged care services
Published date
Last Updated
This booklet aims to give guidance on how to:
Standard
2: The Organisation
Outcomes
2.6a: Complaints and feedback management for aged care workers, 2.6b: Complaints and feedback management for individuals
