The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which took effect from 1 November 2025. You can search for resources by using keywords, or filtering by standard, outcome and audience. Before using the Resource Centre, please read the terms of use.
Regulatory Strategy 2024–25
Our Regulatory Strategy sets out how the Commission will deliver on our goals and commitments. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Regulatory Strategy 2024–25 (PDF 1.08 MB)
Effective incident management system checklist
This resource provides a checklist to help aged care providers ensure their incident management systems meet regulatory requirements. It outlines key responsibilities, reporting processes, and steps to review and manage incidents effectively, aligning with the Serious Incident Response Scheme (SIRS) guidelines.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Effective incident management system checklist (October 2022) (PDF 675.36 KB)
The new Financial and Prudential Standards
The new Financial and Prudential Standards will be introduced with the commencement of the new Aged Care Act. The new Standards set out the minimum requirements for good financial and prudential management of registered aged care providers. Registered providers must comply with the Financial and Prudential Standards that apply to them as a condition of their registration.
The new Financial and Prudential Standards (PDF 1.59 MB)
Better practice guide to complaints handling in aged care services
This booklet aims to give guidance on how to:
