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Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.

Quality Standards Resource Centre

The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which take effect from 1 November 2025. The Resource Centre will be updated to reflect key changes made to the draft strengthened Standards. You can search for resources by using keywords, or filtering by standard, outcome, audience and theme. Before using the Resource Centre, please read the terms of use.

Displaying 1 to 3 of 3 result(s)
/quality-standards/free-aged-care-translation-service

Free aged care translation service

Brochure
Published date

This resource provides information on a free translation and interpreting service funded by the government for aged care providers. It supports effective communication with older people from diverse backgrounds, offering language translation, sign language, and captioning services to enhance accessibility and inclusivity in aged care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Key Theme
Person-centred care, Corporate and clinical governance, Delivering comprehensive care and services
Standard
1: The Individual, 2: The Organisation, 3: The Care and Services
Outcomes
1.1: Person-centred care, 2.1: Partnering with individuals, 3.3: Communicating for safety and quality
Free aged care translation service
/quality-standards/first-nations-visual-storyboard-aged-care-and-your-rights

First Nations - Visual Storyboard - Aged care and your rights

Story board
Published date

The storyboards use pictures to explain aged care, your rights and what to do if your rights aren’t being met.

Key Theme
Person-centred care, Feedback and complaints management system
Standard
1: The Individual, 2: The Organisation
Outcomes
1.1: Person-centred care, 2.6b: Complaints and feedback management for individuals
Storyboards
/quality-standards/joint-letter-cmo-and-commissioner-board-chairs-winter-preparedness-2025

Joint letter from CMO and Commissioner to Board Chairs on winter preparedness 2025

Guidance, Letters
Published date

Joint letter from the Chief Medical Officer Professor Anthony Lawler and Commissioner Liz Hefren-Webb to Board Chairs, Residential Aged Care Providers on winter preparedness in residential aged care.

Author
Aged Care Quality & Safety Commission
Key Theme
Infection prevention and control
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Joint letter from CMO and Commissioner to Board Chairs on winter preparedness 2025