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Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.

Quality Standards Resource Centre

The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which took effect from 1 November 2025. You can search for resources by using keywords, or filtering by standard, outcome and audience. Before using the Resource Centre, please read the terms of use.

Displaying 1 to 3 of 3 result(s)
/quality-standards/user-guide-clinical-pathway-older-people-aged-care-homes-suspected-urinary-tract-infections

User guide to the Clinical Pathway for older people in aged care homes: suspected urinary tract infections

Guides
Published date
Last Updated

This user guide relates to the 'Clinical Pathway for older people in aged care homes: suspected urinary tract infections (UTIs)'.

Author
Aged Care Quality & Safety Commission
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Elderly man with walker and cap, a younger man has his hand on his shoulder while they walk
/quality-standards/new-financial-and-prudential-standards

The new Financial and Prudential Standards

Guidance, Guides
Published date

The new Financial and Prudential Standards will be introduced with the commencement of the new Aged Care Act. The new Standards set out the minimum requirements for good financial and prudential management of registered aged care providers. Registered providers must comply with the Financial and Prudential Standards that apply to them as a condition of their registration.

Author
Aged Care Quality & Safety Commission
Standard
2: The Organisation
Outcomes
2.3: Accountability, quality system and policies and procedures
New financial and prudential standards
/quality-standards/better-practice-guide-complaints-handling-aged-care-services

Better practice guide to complaints handling in aged care services

Guides
Published date
Last Updated

This booklet aims to give guidance on how to:

Author
Aged Care Quality & Safety Commission
Standard
2: The Organisation
Outcomes
2.6a: Complaints and feedback management for aged care workers, 2.6b: Complaints and feedback management for individuals
Better practice guide to complaints handling in aged care services