The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which take effect from 1 November 2025. The Resource Centre will be updated to reflect key changes made to the draft strengthened Standards. You can search for resources by using keywords, or filtering by standard, outcome, audience and theme. Before using the Resource Centre, please read the terms of use.
Displaying 1 to 2 of 2 result(s)
/quality-standards/first-nations-visual-storyboard-aged-care-and-your-rights
First Nations - Visual Storyboard - Aged care and your rights
Published date
The storyboards use pictures to explain aged care, your rights and what to do if your rights aren’t being met.
Aged care and your rights – visual storyboard (PDF 803.63 KB)
Key Theme
Person-centred care, Feedback and complaints management system
Standard
1: The Individual, 2: The Organisation
Outcomes
1.1: Person-centred care, 2.6b: Complaints and feedback management for individuals
/quality-standards/provider-governance-policy
Provider Governance Policy
Published date
Under the new Act, registered providers will need to meet certain governance obligations.
Our Provider Governance Policy outlines our expectations of providers and guiding principles of good governance. It includes:
- definitions and principles of good governance
- provider governance obligations
- how we collect provider governance information
- how we respond to provider governance risks.
Provider Governance Policy (PDF 2.07 MB)
Key Theme
Accountability and quality system
Standard
2: The Organisation
Outcomes
2.3: Accountability, quality system and policies and procedures
