Introduction
As a provider of aged care services, you can request, in writing, for your registration to be revoked. This can be done by completing the Request for registration revocation form (request form).
If you are registered in Category 6: Residential care, having your registration revoked means that you must also complete the Application for variation of registration form (variation form) to:
- apply to remove an approved residential care home from your registration; and/or
- request to revoke the approval of your residential care home.
If your registration is revoked this will end your registration and you will not be able to provide funded aged care services.
If you wish to continue providing funded aged care services, and only wish to make changes to your registration, you should not complete this request form. You should instead complete the variation form if you want to:
- register in a new provider registration category
- remove a category from your registration
- vary or revoke a Commission imposed condition of variation
- have the Commission impose a new condition.
If you are registered in Category 6: Residential care, you can also:
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add an approved residential care home to your registration (this can include applying to have a new residential care home approved)
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vary the total number of beds covered by the approval of a residential care home.
This guidance material will help you to complete a request form. It includes:
- information regarding the registration revocation process
- references to specific provisions in the Aged Care Act 2024 and Aged Care Rules 2025 (these references are for guidance only and a question in the request form may relate to other provisions or laws)
- explanatory notes to help you understand the intent of a question so that you can provide an accurate and relevant response
- guidance on the evidence expected to support you to complete your request (this is in addition to the guidance given in the request form for some questions).
This guidance material does not provide explanatory notes or additional guidance on the evidence expected for questions in the request form that are clear and self-explanatory. This will be specified where applicable.
Before you make a request
Before you request a revocation of your registration, make sure that you understand what is expected of you. This guidance material and the following resources will help you:
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Provider Handbook: information about the Commission’s Registration Model, provider obligations, how the Commission enforces obligations and more
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Types of aged care services: information about the different types of aged care services and programs that providers can deliver
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Provider governance responsibilities: information about the governance responsibilities of a registered provider.
Making a request using the request form
You will not be able to make changes to the request form once it is submitted. If you need to change any information given in your request form, send an email to registrar.applications@agedcarequality.gov.au explaining the circumstances. Include your contact details in the email.
You may withdraw your request to revoke your registration at any time before the Commission makes a decision on it. To withdraw your request, send an email to registrar.applications@agedcarequality.gov.au. Include your contact details in the email.
Completing the request form
Check that you have completed all fields and answered all questions that are relevant to you. Ensure your responses:
- are clear and contain detailed information
- demonstrate a strong understanding of the requirements for a decision to revoke a registration
- demonstrate your commitment to continuity of care (outline the impact that the revocation will have on the older people you provide services to)
- detail your understanding of the Statement of Rights and how to act compatibly with it if your registration is revoked
- provide information that is specific to you or your organisation
- do not rely on artificial intelligence or prefabricated responses
- demonstrate you have understood this guidance material and applied it to your own circumstances.
During the request process
During the request process, we will assess whether you have appropriate arrangements in place to ensure the continuity of care for any affected older people that you are delivering funded aged care services to. Your request to revoke your registration will only be approved if you can demonstrate that you have appropriate arrangements.
If more details are needed to assess your request, the Commission may request further information from you before making a decision on your request.
If a refusal of your request to revoke your registration is being considered (e.g., due to any continuity of care arrangements not being appropriate), the Commission will inform you. This will give you an opportunity to address the concerns with your request outlined in that communication. If necessary, the Commission may contact you more than once for different matters before a decision is made on your request.
Registration decision
Once a decision is made on your request to revoke your registration, the outcome will be notified to you via a Notice of Decision.
If your request is approved, the Provider Register will be updated. This may include the Provider Register data published on the Commission’s website.
If your request is not approved, you can request to have the Commission reconsider it. More information about the reconsideration process can be found here.
Section 1: Registered provider details
Questions 1.1 to 1.5
Explanatory Note
No additional guidance is provided for these questions. Refer to the request form for instructions.
Section 2: Reason for revocation
Questions 2.1 to 2.3
Explanatory Note
It is important that we understand all the circumstances around your request to have your registration as a registered provider revoked.
The date that you provide in your response to question 2.3 is the date that you intend for the revocation of your registration to take effect. However, the revocation of your registration is a decision that will be made by us. If we decide to revoke your registration, the date that decision takes effect may be different from the date you have specified in the request form.
Evidence
Your response to question 2.2 should provide further details and context in relation to your selection(s) at question 2.1. Depending on your selection(s), this may include information about:
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external factors affecting your delivery of aged care services (e.g., job market changes in the areas you operate or an associated provider ceasing their services)
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internal factors affecting your delivery of aged care services (e.g., financial management issues or difficulties you have in understanding all of your responsibilities)
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whether your motivations to deliver aged care services have changed (e.g., you are intending to deliver non-aged care services only)
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other relevant matters.
You may include attachments to support your response (e.g., evidence of organisational changes, financial management difficulties, or lack of suitability of responsible persons to deliver funded aged care services).
Section 3: Older persons affected by revocation
Questions 3.1.1 to 3.1.2
Explanatory Note
Your response to these questions helps us to understand the extent of any effect that a revocation of your registration will have on older people who access related services from you (if any). It will also inform us about your plans to manage any risks associated with those services no longer being provided.
We will only make a decision to revoke your registration if there are appropriate arrangements in place to ensure continuity of care for older people that you are delivering funded aged care services to (if any).
Evidence
For question 3.1.1, provide a reasonable estimate of how many older people will be affected if the revocation is approved. This estimate may be informed by the number of older people:
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who are accessing funded aged care services from you and will experience a difference in their usual service delivery
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who are not currently accessing funded aged care services from you but have plans to.
For question 3.1.2, your explanation should include:
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the processes you followed to determine the number you gave for question 3.1.1
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an assessment of the impact on each affected older person or group of older people
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your processes for mitigating against the risk of any adverse impacts, including any contingency arrangements
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any other relevant information.
You may include attachments to support your response.
Question 3.1.3
Explanatory Note
Your response to this question needs to demonstrate that you:
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understand all the notice requirements under the Aged Care Act 2024 that relate to stopping all the funded aged care services you currently deliver
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have arrangements in place to ensure you meet those notice requirements.
Depending on your circumstances, you may need to provide notice of various matters to different parties which may include:
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us
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the Department of Health, Disability and Ageing
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older people you deliver services to
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others.
Example
ABC Pty Ltd, a registered provider, delivers services only under Category 4: Personal care and care support in the home or community. ABC Pty Ltd intends to request that their registration be revoked. ABC Pty Ltd understands that a change in circumstances notification must be submitted to us about this within 14 days and arranges to do so.
Later, ABC Pty Ltd requests to have their registration revoked. We approve this request. ABC Pty Ltd understands that they must provide a cessation notification to affected older persons and that this must also be given to us and the Department of Health, Disability and Ageing within 28 days after those services stop. ABC Pty Ltd also arranges to do this within time.
Questions 3.2.1 to 3.2.3
Explanatory Note
We will only make a decision to revoke your registration if there are appropriate arrangements in place to ensure continuity of care for older people that you are delivering funded aged care services to (if any).
These arrangements must be compatible with the Statement of Rights.
Evidence
Your responses should describe how you will:
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identify all relevant factors affecting the continuity of care for an older person (e.g., assessing ongoing care needs, including consulting with older people to understand their needs and perspectives)
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support older people to transition to another provider of aged care services to obtain the care they need (e.g., identifying alternative providers, making the older person aware of them, and empowering the older person in their choice of what services they access)
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engage with that other provider (e.g., in relation to the timing of transition arrangements and the sharing of records relating to an older person such as care plans)
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identify risks and managed them (e.g., ensuring older people from culturally diverse backgrounds can continue to communicate in their preferred language).
If you are registered in Category 6: Residential care (including respite), you should specifically address:
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the above matters for each approved residential care home(s) of yours
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what you will do with the home(s) (e.g., request to revoke its approval or apply to remove it from your registration so that it can be added to another provider’s registration).
You should provide at least 3 deidentified examples of continuity of care plans for older people affected by a revocation of your registration (e.g., separate plans for categories 4, 5 and 6). You may also include other attachments to support your response.
Question 3.3.1
Explanatory Note
An older person residing at an approved residential care home has security over their tenure at the home. This means that a provider cannot take action to make the older person leave the home, or imply that they must leave the home, except under specific circumstances.
You must act compatibly with an older person’s security of tenure at an approved residential care home and requirements under the Aged Care Act 2024.
When assessing your request to revoke your registration, we need to understand how you will ensure affected older people will:
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have security of tenure at a home maintained; or
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be transitioned to other appropriate services.
Evidence
Your response may differ depending on whether you are:
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requesting to revoke the approval of your residential care home(s)
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applying to remove the approved residential care home(s) from your registration so that it can be added to another provider’s registration.
It is possible that you may be engaging in both processes if you have multiple approved residential care homes.
If the approval of a home is being revoked, your response may include how you will:
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ensure the removal of the older person from the home is permitted under the Aged Care Act 2024 and related laws
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ensure suitable and affordable alternative accommodation is available to the older person with another provider who can suit their needs or in a place more suited to their long-term needs
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assess the older person’s needs
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notify the older person (including making their rights clear to them)
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prepare a continuity of care plan for the older person.
If the home is being removed from your registration and added to another provider’s registration, let us know if older people residing at the home will:
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leave the home – consider the guidance above relating to the revocation of an approval of a home
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remain there – see the guidance below.
In relation to older people remaining at the home, your response may include details about your:
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application to remove the home from your registration
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engagement with the other provider (e.g., in relation to the timing of transition arrangements, the sharing of records relating to the older person such as care plans, and making them aware of security of tenure requirements).
You may include attachments to support your response (e.g., continuity of care plans).
Question 3.3.2
Explanatory Note
You must have adequate cash-on-hand (liquidity) to meet your financial and prudential obligations. These include an obligation to refund an older person’s accommodation payment or refundable accommodation deposit when ceasing services to that person.
When assessing your request to revoke your registration, we need to understand how you will ensure that you meet your financial and prudential obligations up until your intended date of revocation.
Evidence
Your response may include:
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the process you will use to identify and calculate the payments and refunds that you are required to make if your registration is revoked (e.g., refunds of accommodation deposits)
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a description of how those payments and refunds will be made (e.g., timing or if you need to liquidate assets)
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your understanding of any related notice requirements (not just notifications to us)
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any other relevant matters.
You may include attachments to support your response (e.g., your Liquidity Management Strategy, bank statements, a current statement of financial position, documents about lines of credit).
Section 4: Declaration
Questions 4.1 to 4.5
Explanatory Note
No additional guidance is provided for these questions. Refer to the application form for instructions.
